Associate Desktop Support Analyst
- Identifies and resolves desktop/laptop hardware problems.
- Initial network troubleshooting and determination of appropriate escalation path.
- Resolve and work proactively on virus issues and initiatives.
- Assists in new system deployments/loading appropriate software as needed.
- Responsible for incidents escalated from first line of support.
- Write support documentation for customer and/or departmental use.
- Provides suggestions and information on projects that should be undertaken by the department.
- May manage projects as assigned by the Manager.
- BA or BS degree preferred or other relevant combination of training and experience.
- Certifications preferred.
- Up to 2 years experience in an desktop support environment preferred
- Excellent client facing skills with the ability to thrive in a critical environment
- Attention to detail, strong follow through skills and dependable
- May require local travel
- May require other travel for business needs
- Will required to work off hour shifts including nights and weekends
- Will be assigned to an on-call rotation
- 24/7 support
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
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