LEAD OPERATIONS AND SYSTEM SUPPORT

Abacus Corporation is a family-owned staffing leader with 80+ years of experience, providing modern workforce solutions nationwide. With a supportive culture and over 25,000 employees, we offer long-term jobs, competitive pay, benefits, and real growth opportunities

Join the Abacus family.

Lead Operations & Systems Support Specialist –

Position Overview
The Lead Operations & Systems Support Specialist is responsible for providing hands-on operational leadership while serving as the primary technical resource for inventory systems, WMS platforms, data tools, and site-level reporting. This role blends strong computer expertise with operational knowledge to support daily workflows, troubleshoot system issues, streamline processes, and ensure accurate, efficient fulfillment activities. The ideal candidate is a “tech-minded” operations leader who enjoys problem-solving, training others, and optimizing systems to improve overall site performance.

Key Responsibilities

Operations Support

• Assist with daily warehouse and fulfillment workflows, ensuring accurate receiving, picking, packing, and inventory control.
• Monitor productivity, process flow, and system-driven tasks to support smooth operation of all departments.
• Provide hands-on coverage or leadership in areas needing support, guidance, or troubleshooting.
• Identify bottlenecks and recommend improvements to enhance efficiency and accuracy.

Technical & Systems Expertise

• Serve as the on-site expert for WMS platforms, RF scanners, dashboards, reports, and related fulfillment technologies.
• Troubleshoot system errors, user issues, and equipment problems to minimize downtime.
• Maintain data integrity within the WMS through audits, exception reviews, and corrective actions.
• Collaborate with Operations, IT, and corporate support teams to resolve system escalations.

Process Improvements & Analytics

• Analyze data to identify trends, errors, or opportunities for optimization.
• Assist in implementing new processes, SOP updates, and system enhancements.
• Develop spreadsheets, reports, and tools to support productivity monitoring and operational visibility.

Training & Leadership

• Train new employees and existing staff on systems, handheld equipment, and software tools.
• Support supervisors and leads by providing technical guidance and operational best practices.
• Act as a resource for troubleshooting and escalation during production shifts.

Qualifications

• Strong computer proficiency; ability to navigate WMS software, spreadsheets, and reporting tools.
• Previous experience in warehouse, distribution, or fulfillment operations.
• Strong analytical and troubleshooting skills with the ability to interpret data and solve problems.
• Excellent communication and training ability.
• Ability to multitask in a fast-paced environment while supporting both technical and operational needs.