Customer Support Coordinator

Job Description

Job Description

Company Overview
Our client is a growing uniform and professional apparel organization dedicated to providing high-quality products and exceptional customer service to businesses and professionals across multiple industries. Operating in a fast-paced environment, the company prides itself on responsiveness, operational excellence, and building long-term customer relationships through dependable service and attention to detail.

Position Overview
Our client is seeking a Customer Support Coordinator to provide day-to-day operational and customer service support within a fast-paced environment. This role will serve as a key support resource across multiple departments, assisting with customer interactions, order management, reception responsibilities, and administrative support.

The ideal candidate is adaptable, dependable, and eager to learn. This individual should possess strong communication skills, maintain a positive and professional attitude, and be comfortable supporting both customers and internal teams as business needs evolve. This role is designed for someone who enjoys variety in their day-to-day responsibilities and thrives in a collaborative, team-oriented environment.

Location: Irvington, NJ
Reports To: Operations / Customer Support Management
Employment Type: Full Time, On Site
Compensation: $19.00 – $23.00 USD per hour

Key Responsibilities

• Provide professional reception and front-desk support while creating a welcoming experience for customers and visitors
• Support showroom and store operations by assisting customers, answering questions, and helping coordinate daily activities as needed
• Accurately enter customer orders and maintain detailed records within company systems
• Assist with customer service inquiries, including returns, replacements, and issue resolution
• Answer inbound customer service calls and respond to customer inquiries professionally and efficiently
• Learn and navigate internal systems, operational processes, and customer workflows quickly and effectively
• Provide backup operational support across departments when needed to ensure smooth day-to-day operations
• Maintain proactive communication with customers and internal team members to ensure a positive customer experience
• Assist with additional administrative and operational responsibilities as assigned
  

Qualifications

• Prior customer service, administrative, retail, or operational support experience preferred
• Excellent verbal, written, phone, and email communication skills
• Fluent in English required; Spanish language skills are a plus
• Strong attention to detail and organizational abilities
• Positive attitude with the ability to remain professional in a fast-paced environment
• Team-oriented mindset with a willingness to support coworkers and company goals
• Dependable, loyal, and consistent work ethic
• Ability to multitask, adapt quickly, and learn new systems efficiently
• Comfortable interacting with customers both in person and over the phone
  

Compensation
The published compensation range is intended as a general guideline and may vary based on experience, skill set, and overall qualifications.

EEO Statement
Topaz HR is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We are committed to fostering an inclusive environment for all employees.

Please Note
Topaz HR is conducting this search on behalf of a confidential client. Additional company details will be shared with qualified candidates during the interview process.

Topaz HR is a full-service human resources consulting firm that partners with growing businesses to streamline HR operations and build strong, compliant workplaces. Based in West Orange, New Jersey, Topaz HR provides strategic guidance and hands-on support across areas such as talent acquisition, employee relations, compliance, payroll and HRIS support, benefits consulting, and leadership development. With decades of combined HR and business experience, the Topaz team helps organizations attract, retain, and develop top talent while reducing risk and allowing leaders to focus on growing their business.

Company Description

Topaz HR is a full-service human resources consulting firm that partners with growing businesses to streamline HR operations and build strong, compliant workplaces. Based in West Orange, New Jersey, Topaz HR provides strategic guidance and hands-on support across areas such as talent acquisition, employee relations, compliance, payroll and HRIS support, benefits consulting, and leadership development. With decades of combined HR and business experience, the Topaz team helps organizations attract, retain, and develop top talent while reducing risk and allowing leaders to focus on growing their business.