(EWR) Dispatch Supervisor, Cabin Services

What to expect:

The Dispatch Supervisor coordinates and communicates employee work assignments based on the immediate and consistently changing needs of the operation to ensure proper placement of personnel and meet performance expectations.

How you will make an impact:

• Make independent decisions on employee work assignments and locations based on operational needs.

• Direct employee work assignments in a professional and courteous manner.

• When operationally necessary, give ‘'direct order” to agents refusing an assignment while maintaining professionalism and remaining calm.

• Promptly receive and respond to telephone and radio calls in a professional and timely manner.

• Complete daily reporting thoroughly, accurately, and in a timely manner.

• Project a positive image while responding openly, honestly, and timely to inquires in a courteous manner.

• Perform other duties as required.

• Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.

What you will bring:

Required Experience, Qualifications & Skills:

• Minimum of a high school diploma, GED or equivalent

• Ability to understand and communicate verbal and written instructions in English.

• Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation.

• Must possess strong organizational and planning skills.

• Strong leadership skills with the ability to motivate and coach others.

• Must be a goal-directed leader and demonstrate service-oriented performance.

• Must be familiar with all FAA/TSA/Airline/Company regulations.

• Strong communication and interpersonal skills

• Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions.

• Intermediate experience with MS Office Applications (Word, PowerPoint, Teams, Excel).

• Must be 18 years of age or older.

• Must be legally authorized to work in the United States.

• Must pass pre-employment screenings.

• Must meet necessary requirements to obtain and retain security sensitive identification badge.

• Must complete all training and maintain certification through employment.

• Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid).

Preferred Experience, Qualifications & Skills

• Previous airport and/or customer service experience preferred.

• Previous radio/phone dispatch experience preferred.

• Previous supervisory experience preferred.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2025

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you'll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.

• Discount Program: 20% off for flight tickets with United Airlines

• Vacation, Sick Time, and Floating Holidays

• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance

• Flexible Spending Accounts, Long Term Disability,

• 401(k)

• Paid Training

• Paid parking or transportation assistance

• Participation in the UGE annual incentive plan

ADA Specifications

• Repetitive motions that may include the wrists, hands, and/or fingers.

• Requires ability to use computers and other office equipment.

• Requires ability to sit, stand and walk for extended periods of time.

• Ability to pass all pre-screening clearances applicable to position qualifications.
• Ability to communicate and interact with others in the English language, both oral and written.

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Newark Liberty International Airport