Product Support Engineer

Job Description

Job Description

Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts.

We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy.

If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you.

The Role:

We’re looking for a Product Support Engineer who thrives on solving complex problems and improving the stability of our platform. This role is focused on debugging, maintaining, and improving our existing codebase — not testing or identifying bugs, but actually fixing them. You’ll work closely with QA, and the Engineering team to ensure issues are resolved quickly and permanently, helping deliver a more stable and reliable experience for our users.

What you’ll be doing:

• Investigate, reproduce, and resolve software bugs identified by QA, customers, or internal teams.

• Dive deep into the codebase to identify root causes, design effective fixes, and prevent regressions.

• Collaborate with Support and Engineering to triage issues and prioritize fixes.

• Write high-quality, maintainable code that improves stability and performance.

• Contribute automated tests or monitoring to ensure long-term reliability.

• Participate in code reviews and contribute to improving overall code quality and technical debt reduction.

• Document bug patterns, fixes, and debugging techniques for internal knowledge sharing.

• Occasionally support production hotfixes or emergency patch releases in coordination with DevOps or SRE.

The qualifications you need:

• 3+ years of professional software engineering experience (or strong equivalent skills).

• Proficiency in one or more modern programming languages (e.g., Python, JavaScript/TypeScript, Node, Go, C#).

• Strong debugging skills — comfortable reading unfamiliar code, logs, and stack traces.

• Understanding of software lifecycle, CI/CD pipelines, and version control (Git).

• Experience working with QA or support teams on issue resolution.

• Curiosity and persistence in root-cause analysis — you like “making things right” more than “starting from scratch.”

• (Nice to have) Experience with observability tools (e.g., Sentry, Datadog, Grafana) or issue trackers (e.g., Jira, Linear).

Benefits

• Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth.

• A positive and collaborative work environment with a focus on innovation and sustainability.

• Flexible/Unlimited PTO

• Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).

• Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.

• Yearly Personal Development Budget

• Opportunities for professional development and career advancement within a growing company.