Administrative Residential Support Staff

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Homeless Solutions' motto is: "A Hand UP, Not a Hand OUT". As an organization, we pride ourselves in providing people in need with the tools they need to succeed. From financial education to career preparation, housing navigation assistance, mental health and addiction support, and so much more.

Our Main Shelter is staffed 24/7, 365 days a year with professionals who truly care about the well-being of our guests. The Administrative Residential Support Staff perform various administrative tasks and direct client services. This full time, non-exempt position is onsite, primarily at our 540 West Hanover Ave, Morristown NJ residential shelter

All applications must be made through this link:

Administrative Support & Facilities Oversight:

• Manage the front entrance and phone operations, and be accountable for various administrative tasks essential to the operations of this residential shelter
• Communicate internally and share information with partner agencies as instructed. Maintain records relating to clients and operations, and produce reports as requested by management.

Direct Client Services:

• Check guests in to shelter and keep accurate attendance.
• Conduct Drug & Alcohol Testing.
• Count and log guest medication.
• Assist Case Management with contraband searches as needed.
• Provide transportation to assigned locations in an agency van.
• Assist guests as needed and when requested by management.

Other responsibilities:

• Contact and communicate with first responders in the event of an emergency
• Exhibit strong personal accountability and awareness of and adherence to company standards, policies, procedures, and processes in all aspects of employment with HSI.
• Clearly communicate issues, concerns, or recommendations regarding clients or operational issues to Management and other staff.
• Be flexible and adaptive, respond professionally to evolving programmatic and facility needs, and offer support where needed for special projects and unexpected challenges.
• Establish and maintain constructive working relationships with guests and colleagues
• Perform regular basic cleaning protocols to facilitate a healthy physical environment.

Qualifications/Skills:

• HS Diploma Required; Associates degree or current education in related field preferred.
• Bilingual English/Spanish preferred but not required.
• Experience with residential settings / multi-dwelling housing facilities is preferred.
• Basic technological skills including the ability to troubleshoot equipment problems and provide basic equipment set up (printers, copiers/scanners, tvs and related equipment, computers and phones).
• Strong knowledge and demonstrated experience with administrative functions and Microsoft Office software including Word, Outlook and Excel.
• Strong organizational and time management skills. Ability to independently prioritize tasks and balance multiple priorities in a face paced environment.
• Demonstrated experience for autonomous and independent decision making.
• Demonstrated ability to work effectively as part of a team.
• Valid NJ driver's license.
• Other requirements as listed in the full .

Full time permanent staff of Homeless Solutions are eligible to enroll in fully paid medical , dental and life insurance coverage plans in accordance with HSI policies. In addition, all staff are eligible immediately upon hiring to participate in a 401k retirement savings plan, including up to a 6% company paid match . Generous PTO plans include paid personal, vacation and sick leave as well as 10 floating holidays annually.

HSI is an equal opportunity employer, and we appreciate and celebrate the diversity of our staff. We believe that diversity not only includes race and gender, but also age, disability status, veteran status, sexual orientation, religion and many other parts of an individual's identity. HSI recruits, hires, trains, promotes, compensates and administers all policy and actions with equal opportunity for all employees and applicants. The points of view of all of our staff are important, and supporting a culture of inclusion is everyone's responsibility.

The Administrative Residential Support Staff will have the opportunity to be part of positive change in the lives of the residents in our communities. Rate of pay starts at $17.00 per hour.