Assistant Store Manager

*This is a retail leadership position. A typical schedule would be a 45 hour work week, every other weekend, and 2-3 closing evening shifts a week*

The primary objective of Assistant Store Manager is to maintain the Freedom Service Creed and customer satisfaction by developing sales volume across all products and services by managing sales people; assigning short and long-term objectives, maintaining floor merchandizing and displays; assisting customers with selections and purchases; developing and training the staff. In addition, the Assistant Store Manager will lead and audit back-end daily operational processes to ensure store continuity and compliance.

Position Attributes

• Leadership and management skills
• Accuracy and attention to detail
• Strong planning and organization skills
• Positive motivational leader with strong written and verbal communication skills
• Proactive action and accountability

Principal Duties & Responsibilities

• Maintain sales staff and service by utilizing the Freedom Creed and a strong commitment to the customer experience
• Manage store associate direct reports by establishing expectations and goals, coaching, counseling, and training for employees; including, planning, monitoring, and appraising job results
• Train retail sales staff in accordance with company training standards and process SOPs.
• Motivate store associates to execute store promotions, upselling, cross selling, and revenue generating activities.
• Assist in payroll management by working with the GM on schedule adjustments inline with business needs
• Resolve customer complaints by investigating problems; developing solutions; following up to ensure resolution
• Maintain knowledge of products and services to better serve our customer
• Maintain inventory by working hand in hand with the Retail buyer to eliminate out of stocks
• Maintain store appearance by creating a clean, orderly, and safe shopping environment
• Working the warehouse daily, checking back stock to insure all product is represented on the floor at all times
• Execute floor level task lists provided by the General Manager or Director of Retail with a high degree of accountability.
• Work in coordination with the Hunting & Service Lead to promote and execute services, leagues, contests, events, etc. at the store level.

Expectations

• Be a positive voice of growth and change. Set the weather each day in the store
• Maintain the stability and reputation of the store by complying with legal requirements
• Maintain quality relationships and services by living and administering the Freedom Service Creed.