Senior Service Now Leader,

The Senior ServiceNow Leader will be responsible for the design, development, and administration of the ServiceNow platform. This role involves aligning the platform with business objectives, supporting ITIL processes, and ensuring a seamless user experience. The leader will drive operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery.

Location: Washington, District of Columbia, New Jersey, United States,

Responsibilities:

- Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
- Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
- Develop and maintain API-based integrations between ServiceNow and other enterprise systems.
- Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
- Implement role-based access controls, monitor platform performance, and ensure compliance with security policies.
- Plan and execute version upgrades and patching with minimal disruption.
- Produce technical and user documentation; provide training to system users and administrators.

Required Skills & Certifications:

- 4+ years of hands-on ServiceNow administration and development experience.
- Strong understanding of ITIL processes and best practices.
- Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
- Experience with ServiceNow integrations using REST/SOAP web services.
- Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Skills & Certifications:

- ServiceNow Certified System Administrator (CSA).
- Certified Implementation Specialist (CIS) certification (ITSM, ITOM, HRSD).
- Experience with ITOM Discovery, Event Management, or Performance Analytics.
- Knowledge of Agile/Scrum methodologies.

Special Considerations:

- Absences greater than two weeks must be approved in advance, and contact information must be provided.
- The client has the right to dismiss the resource if they do not return to work by the agreed-upon date.

Scheduling:
- Not specified.