Medical Receptionist

Job Description

Job Description

Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health – US News & World Report.

We are excited to announce we are hiring a full-time, Medical Receptionist at Center for Digestive Diseases in Union, NJ .

About the Role:

The Medical Receptionist at the Center for Digestive Diseases (CDD) plays a critical role as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to support smooth clinical operations. The role requires effective communication and organizational skills to coordinate between patients, healthcare providers, and administrative staff. By managing front desk activities and facilitating patient flow, the Medical Receptionist contributes directly to the overall quality of care and patient satisfaction. This position also supports compliance with healthcare regulations and confidentiality standards, safeguarding sensitive patient information.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical receptionist or front desk role within a healthcare setting.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience working in a specialty clinic, preferably in gastroenterology or digestive health.
• Familiarity with insurance verification and medical billing processes.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the community.
• Advanced proficiency with EHR software and appointment scheduling platforms.

Responsibilities:

• Greet and check in patients promptly and courteously upon arrival at the Center for Digestive Disease.
• Schedule, confirm, and reschedule patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and provide accurate information regarding services and procedures.
• Verify patient insurance information and assist with the collection of co-pays or fees as required.
• Maintain and update patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
• Coordinate communication between patients, medical staff, and other departments to facilitate efficient patient care.
• Manage administrative tasks such as filing, faxing, and preparing patient charts for clinical use.
• Assist with billing inquiries and direct patients to appropriate financial services when necessary.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage patient appointments and maintain accurate records, ensuring smooth clinic operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, facilitating clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables efficient scheduling, data entry, and retrieval of patient information. Attention to detail is critical when verifying insurance details and handling confidential patient data to maintain compliance with privacy regulations. Additionally, problem-solving skills help address patient concerns and administrative challenges promptly, contributing to a positive patient experience and operational efficiency.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Job Type: Full Time