Customer Service Representative
Job Description
Job Description
This is a temp to perm position located in Fairfield NJ On site Mon thru Fri 8:00 AM – 5:00 PM
Responsibilities:
- Serve as the primary point of contact for customer inquiries, orders, and account support.
- Process purchase orders, prepare invoices, and maintain accurate customer records in the ERP system.
- Coordinate with production, logistics, and sales teams to ensure timely delivery of products.
- Track order status, resolve shipment or billing issues, and communicate updates to customers.
- Manage and update pricing, quotes, and customer information as needed.
- Handle product documentation requests, including COAs (Certificates of Analysis), SDS, and regulatory paperwork.
- Maintain detailed communication logs and ensure follow-up on open customer issues.
- Support internal reporting and assist with special projects as assigned
Qualifications:
- 3–5 years of experience in customer service, preferably within manufacturing, chemical, or food/flavor industries.
- Strong computer skills, including Microsoft Office (Excel, Outlook, Word); experience with ERP systems is a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced setting.
- Associate or Bachelor’s degree preferred, but not required.
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