Transition Integration Manager

Competency

Description

Level

Behaviors

Relationship Management

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

3

• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

Program Management

Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.

3

• Evaluates risks and vulnerabilities and creates contingency plans.
• Advises others on preferred tools, techniques and methods for estimating program cost and time.
• Conducts regular and ad-hoc program reviews with project managers, team and clients.
• Coaches others in maintaining open communication among project managers and interested parties.
• Oversees reporting requirements and creates monitoring and control mechanisms.
• Plans, estimates, staffs, organizes and monitors a set of projects within a program.

Internal Resource Coordination

Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives.

3

• Trains others on coordination techniques according to a particular business requirement.
• Resolves issues related to collaborative efforts in varying business conditions.
• Monitors overall coordination programs and business activities for compliance with relevant policies.
• Optimizes existing collaborative styles using advanced coordination skills.
• Advises on organizational best practices for internal resource coordination.
• Designs a comprehensive tool set to ensure the integrity and confidentiality of business information.

Problem Management Process

Knowledge of the problem management process; ability to follow through a problem management process and bring a reported problem to a successful resolution.

3

• Implements the processes and activities needed to handle unusual problems.
• Oversees problem reporting, tracking, escalation and resolution.
• Evaluates alternative approaches to resolving a customer problem.
• Participates in trend and root cause analysis to identify and address recurring problems.
• Advises on the processes and associated costs for different types of problems.
• Receives, clarifies and resolves a variety of standard and atypical problems.

Contracts Review

Knowledge of the contractual and legal matters related to expenditures (consulting services, maintenance, agreements, acquisitions, outsourcing, etc.); ability to evaluate, interpret and improve the language used in contractual agreements.

2

• Monitors compliance with contract specifications and regulations.
• Maintains files of relevant information for specific customers, vendors, or contracts.
• Assesses key legal considerations associated with terms and conditions of a contract.
• Assists in evaluating specific pricing and delivery alternatives while nalysing benefits and drawbacks of each.
• Interprets legal documents detailing service provisions by an outside party.

Managing Expenses and Finances

Knowledge of the principle and methodology of finance management; ability to use the functions, tools and processes needed to manage financial assets and liabilities throughout the organization.

3

• Evaluates differing expense management alternatives and makes recommendations.
• Facilitates proper documentation and compliance with established standards and regulations.
• Anticipates the relative positive and negative impact of each and every aspect of financial management.
• Utilizes a number of diverse expense management tools and methods.
• Oversees an organization's expense management processes and units.
• Designs, prepares, summarizes and presents expense management reports.