Account Representative

Account Manager

The PSCC and PSCCG Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager's primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing an unmatched customer experience to all of CDW's new and existing customers.

What you'll do:

• Outbound calling to potential and established customers everyday
• Establishing and growing relationships with key account decision makers
• Closing sales and overcoming customer objections
• Positioning CDW and partner solutions as a strategic advantage to our customers' long term needs
• Provide sales and service to new and existing customers through inbound and outbound calls
• Meet or exceed assigned sales quotas and ensure other performance goals are met
• Sell additional services or products by recognizing opportunities to upsell solutions
• Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
• Proactively call out to customers when needed for service related matters
• Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
• Demonstrate ability to close sales and overcome customer objections

Maintain CDW's values and Philosophies of Success

What we expect from you:

• High School diploma or equivalent
• 1 year of call center experience
• 1 year of sales experience
• Strong interest in sales
• Must be able to work independently and in a team-oriented environment
• Proven ability to multitask and balance multiple priorities in an ever-changing environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
• Strong organization skills

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.