Process Analyst Strategy & Process Improvement

PROCESS ANALYST S&PI

WHAT IS THE OPPORTUNITY?

This position is responsible for supporting the team in gaining in-depth understanding of strategy, organizations, processes, and roadmaps to provide tactical and strategic solutions. The role partners across multiple functions (Business Owners, Process Owners, SMEs, Product Owners, Controls, 2LOD, Technology, etc.) to identify requirements in the design of new processes, operating models, or solutions. This role also supports the team in execution from concept through change implementation and adoption, requiring strong written and verbal communications and project management skills to communicate insights, recommendations, and progress. This role requires comfort with moderately complex to complex issues, processes, and projects, as well as ability to independently drive output for team's feedback.

WHAT WILL YOU DO?

• Reviewing, researching, and documenting current state processes, org structures, workflows, and supporting toolsets
• Sourcing, analyzing, and interpreting data to provide summary information and insights
• Analyzing processes understand key metrics and identify improvement opportunities
• Leveraging process improvement best practices to meet requirements and desired outcomes, with associated metrics/measurement
• Assisting with designing solutions with more in-depth problem solving - understanding client outcome, E2E process, root cause analysis, requirements development, future state operating model design
• Independently leading discussions and meetings with stakeholders to obtain consensus
• Emerging ability to own a workstream and manage more senior stakeholders, including articulating recommendations and thought-process
• Supporting execution and rollout/implementation of changes, including working with SMEs on communication and training plans
• Developing presentations, executive summaries, process flows, requirements, and project status reports
• Other management and project support or reporting

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• 3-5 years of relevant experience in financial services or banking industry
• Lean Six Sigma Green Belt or equivalent

Additional Qualifications

• Proficient with left hand side, less support +
• Process analysis; exposure to Lean Six Sigma
• Familiarity with Agile/Scaled Agile (SaFE) practices
• Proficient in project management, stakeholder management, and related reporting

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.#CA-NW.