Dispatch Coordinator

Job Description

Job Description

Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service

Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service

As an Scheduler and Dispatcher , you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

What You'll Do

• Coordinate Garage Door Installations
• Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.

• Communicate with Customers
• Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.

• Work Within Our Scheduling System
• Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.

• Stay Ahead of the Curve
• Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

What We’re Looking For

• Strong organizational and communication skills
• Ability to confidently guide conversations and control scheduling flow
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
• Team player who’s also self-motivated and proactive
• Ability to prioritize under pressure and pivot as needed

Bonus If You Have:

• Experience in dispatch, operations, or field service scheduling
• Knowledge of garage door types, installation steps, or related services
• Bilingual in English and Spanish (preferred, not required)

Why Work With Us?

• Be part of a respected, nationwide brand with a strong reputation
• Join a supportive and tight-knit team
• Opportunity for growth and cross-training
• Full benefits package, paid time off, and more
• Make a real difference every single day!

Ready to schedule your next career move?

Apply today and bring your energy, excellence, and expertise to Precision Garage Door Service!