Sr. Manager Platform Architect, ServiceNow

The Platform Architect for ServiceNow is a key member of the ServiceNow platform team, and will be responsible as a lead in the overall design, and implementation of the application as well as mapping of client business requirements to systems/technical requirements. The Platform Architect for ServiceNow works as a team lead along with the Service Delivery Manager, as well as with our Managed Service Provider, supporting all team members to deliver the complete solution for our Business and IT Partners.

This role requires 4 days per week onsite and is not open to hybrid / remote work arrangements

A typical day may include:

• Lead the end-to-end architecture of ServiceNow ecosystems encompassing ITSM, ITOM, IRM, HRSD, SecOps, and other enterprise modules.
• Translate business and functional requirements into scalable, secure, and compliant technical architectures leveraging ServiceNow best practices.
• Architect complex integrations between ServiceNow and enterprise systems using Integration Hub, Flow Designer, Orchestration, and MID Servers. Must possess extensive hands-on experience in ServiceNow integrations utilizing REST API, SOAP, JDBC, SFTP, and similar technologies.
• Collaborate with cross-functional stakeholders, including developers, product owners, business analysts, and project managers, to ensure a cohesive end-to-end design and maintain traceability across all solution layers.
• Assess and recommend suitable module selections, ensuring a balance between leveraging out-of-the-box capabilities and implementing custom development when required.
• Engage in process flow analysis and the design or redesign of processes in collaboration with the Service Delivery Manager's team.
• Establish platform strategy, architectural blueprints, and implementation of roadmaps to drive digital transformation and modernization efforts.
• Develop and maintain ServiceNow knowledge and documentation up-to-date through self-study, utilization of available training, and best practice documentation
• Develop a comprehensive functional design document that aligns with customer requirements for large-scale and highly visible projects or module implementations.
• Maintain the integrity of the Service Now system across production and non-production environments.
• Guide other developers, give architectural support to the teams, and take part in design and code reviews. Also, do solution walkthroughs and assess code quality.

This role may be for you if you have:

• Expert level command of administration & architecture in ServiceNow
• Extensive experience with ITSM, ITOM, HRSD, GRC, and SecOps
• Experience with scripting in the ServiceNow platform using JavaScript or Jelly, including: Business Rules, Client Scripts, UI Actions, UI Pages, etc.
• Experience of managing 3rd parties and 3rd party managed services
• Ability to work with global team and utilize global best practices for service delivery.
• Excellent communication skills with strong presentation and facilitation skills
• Demonstrated ability to influence and consult, while providing thought leadership to stakeholders
• Strong interpersonal skills, customer-centric attitude
• Proven team player and team builder

To be considered for this role you must possess a Bachelor’s degree in the field of computer science, information systems, or computer engineering with 8+ years of experience as a key technical resource for a large scale ServiceNow platform implementation, and 4+ years of experience as a ServiceNow Architect or ServiceNow Solution Consultant. Ability to provide technical leadership and professional guidance to the ServiceNow development team

The following certificates are a plus:

• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Application Developer
• ServiceNow Certified System Administration Advanced
• ITIL v3 Certification (Optional)

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)