Customer Relations Representative

Job Description

Job Description

Janome America is a distributor of household and computerized sewing machines; a subsidiary of Janome Corporation, Tokyo, Japan, who are one of the world’s largest manufacturers of home sewing machines and leaders and innovators in the home sewing industry.

The mission of Janome is to “design and build sewing machines for the home market, and because of their superior ease of use, excellent quality and reliability, give their users the ability to make the most of their creativity.” If you are looking for a company who is as unique and dynamic as you are, this is the place for you.

Janome currently has a part-time opening at its headquarters in Mahwah, NJ for a Customer Relations Representative. Sewing knowledge, including hands-on experience with home sewing machines and a solid understanding of basic sewing skills is a desired and preferred.

Summary of Position: A Customer Relations Representative receives and answers consumer inquiries/requests regarding products and services offered via email, telephone or written communication. This is a part time position with a schedule of 5-6 hours per day Monday through Friday for a total of 25-30 hours per week.

Essential Job Functions:

• Works with customers to offer resolutions to their problems, questions & concerns

• Inform potential customers about the variety of products and support offered by Janome

• Ability to direct inquiries to appropriate departments when necessary

Qualifications and Requirements:

• Sewing knowledge

• Excellent telephone etiquette

• Excellent reading comprehension skills

• Prior Customer Service experience

• Computer Skills (Windows applications)

• Type 40 to 50 wpm

Duties and Responsibilities:

• Delivering superior customer service is #1 duty and responsibility

• Answering incoming calls and emails on product inquiries or complaints with provided canned answers or verified answers from supervisors

• Incorporate soft selling into responses via email, phone or written communication

• Some excel projects and maintenance of spreadsheets will be required

• Should project a positive attitude and take initiative in finding answers to all product related inquiries and implementing cross training measures

• Take initiative to prioritize essential functions of the department in order to keep the department running smoothly

• Access warranty databases as permitted