Sales Support Associate
- Manage complex customer situations, responding promptly and effectively to resolve inquiries and issues.
- Receive and process orders for vascular access products and services via phone, email, and electronic systems.
- Enter and update orders and account information with accuracy and urgency.
- Collaborate closely with internal teams (sales, logistics, finance, and marketing) to ensure seamless service and support.
- Maintain up-to-date customer account information, including contract pricing, discounts, and invoicing.
- Address customer complaints or concerns, ensuring proper investigation and resolution.
- Support hospitals and sales representatives with account set-up, including vendor registration and system onboarding.
- Process electronic payments, address updates, and service changes as required.
- Provide data and reporting support to the Customer Experience Manager and other internal stakeholders.
- Offer innovative ideas to improve the customer experience and streamline internal processes.
- Excellent interpersonal and communication skills, both oral and written.
- Sharp attention to detail and ability to multitask.
- Customer-focused and collaborative team player.
- Self-motivated and adaptable to changing priorities.
- Proactive in identifying opportunities to improve service and processes.
- High School Diploma required; college degree preferred.
- At least 2 years of experience in customer service, sales support, or order processing (medical device or healthcare industry experience is a plus).
- Proficient in Microsoft Office; ERP system experience strongly preferred.
- Strong communication, organizational, and problem-solving skills.
- Ability to work independently and thrive in a fast-paced environment.
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