FRONT DESK AGENT

Job Description

Job Description

The culture at Renault Winery Resort is built on our shared core VIVÂMEE Values JOY, HUMILITY, & MINISTRY. JOY means that we are a true team that enjoys serving others and winning together. We have a healthy sense of pride in a job well done. HUMILITY means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked. Additionally, we are not afraid to ask for help or admit when we make a mistake. MINISTRY means that we know that our spirit of hospitality can be a true gift for our guests. We realize the purpose of our daily tasks and duties must be to deliver kindness and love, and that this power of intentionality has the capacity to revive the souls of our guests and our team. We hire, fire, reward, and praise our team members based on these characteristics, so it is essential that you share these core values in order to be a part of our wonderful team.

Perks for being a team member:

• Free Golf
• Benefits for Full-time team members
• Discounted merchandise and dining
• Exciting work culture
• More perks coming soon

Come join a fun team with an amazing culture while working in a beautiful environment!

The role of the Hotel Front Desk Agent is to ensure quality service to all hotel and visiting guests. The Front Desk Agent is the first and last impression most of the time. Their role is to understand the Resort facilities and make our guest(s) feel comfortable and answer their questions.

Responsibilities:

• Promote and portray the VIVÂMEE Values.
• Know, understand, and adhere to company established policies and procedures.
• Accommodate hotel guests in meeting their needs and requests.
• Ensure quality service to all hotel-visiting guests.
• Handle hotel promptly and with courtesy.
• Check in and out hotel guests.
• Perform night audit(s), if working the overnight shift.
• Document, report, and bring to management’s attention inappropriate guest behavior.
• Direct all incoming phone calls to the appropriate departments.
• Prepare check in packets.
• Be the “information hub” for the hotel guests and helping them be comfortable and having an enjoyable experience at Renault Winery Resort.
• Set up, maintain and breakdown the continental breakfast and coffee station when appropriate and required by the Hotel Manager.
• Attend to guest needs, i.e. help with baggage, give directions, get blankets etc.
• To complete assignments as directed by the Hotel Manager.
• Must be able to lift a minimum of 15 lbs.
• Inform hotel guests of company policies and procedures.
• Utilizes knowledge of room dynamics, seating capacities and assignments
• Communicate to restaurant manager when inventory items need reordering.
• Controls and maintains all paper products and promotional material
• Answers the phone with proper phone etiquette and assist the guest with professionalism at all times.
• Communicate with the chef as to seating breakdown prior to each shift including special requests or large parties.
• Assists service personnel assigned or specified by manager.
• Verifies and checks in deliveries in absence of the restaurant manager.
• Seeks approval of bar and station cleanliness from manager prior to end of shift.
• Ensures the menus are clean and that a appropriate number of menus are available.

• Accepts payments, completes transactions and complies with all established check procedures.
• Performs and executes closing paperwork and deposits within established procedures.
• Has extensive knowledge of menu, daily specials, promotional offerings, and be able to convey overall knowledge of property events and locations.

Requirements

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Renault Winery Resort is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Renault may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.