Field Service Technician (Power) - Edison, NJ
- Traveling between hospitals based on assignment of service requests.
- Troubleshooting and resolving customer and product issues.
- Building positive relationships with Stryker customers, peers, and internal partners.
- Documenting service results in order to maintain accurate quality records.
- Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
- Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
- Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
- Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
- Strong interpersonal and communication skills.
- Ability to work independently in a fast-paced environment and often stressful working conditions.
- Highly organized and able to prioritize tasks.
- Special attention to details.
- Ability to present ideas and results in logical manner.
- Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
- Must be self-motivated, self-reliant and able to work with little supervision.
- Must have an outstanding driving record.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
- Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
- Proficient in Microsoft Office Applications.
- Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
- Excellent teamwork, coordination and collaboration skills.
- Minimum of 3 years technical service or equivalent experience preferred.
- Bio-medical equipment maintenance, repair and installation experience preferred.
- Proficient with Microsoft Office (computer software) and adaptability to learn company software.
- Must be able to explain and generate detailed guidelines and procedures.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Valid driver’s license with good driving record.
- Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
- High School Diploma or GED required.
- University or formal technical training preferred.
- Company vehicle for business use
- Medical, Dental, Vison, and Prescription Drug Insurance
- Tuition reimbursement
- Matching 401(k), plus opportunity for a discretionary contribution
- Paid Vacation/Sick Time
- Basic life, AD&D and supplemental life insurance
- Short-term and long-term disability insurance
- Employee Assistance Program
- Wellbeing program with incentives
- Discounted employee stock purchase plan
- $33.62 - $46.50 USD per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
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