Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
Our agency has proudly served the community for 30 years, and our strength comes from the incredible diversity and dedication of our team. With roots spanning nine countries including the U.S., Guyana, India, Colombia, Nicaragua, Costa Rica, El Salvador, and Puerto Rico weve built a culture that celebrates unity, respect, and belonging. We treat each other and our customers like neighbors, and that genuine warmth shines through in everything we do.

Were actively involved in the Summit community, participating in events like the Summit Street Fair and Movie Night at Screen on the Green, as well as hosting educational insurance seminars to help residents better understand their coverage options. We also support local organizations including the Summit BIG (Believe/Inspire/Grow) POD, GRACE Food Pantry, Seton Hall Universitys Joseph A. Unanue Latino Institute, and local high school sports and theater programs.

Professional development is at the heart of our agency. We support every team member through the licensing process and provide continuous training from structured programs and companywide sessions to one-on-one coaching and leadership development. We offer clear career paths for advancement, including opportunities to become an Agent Aspirant and ultimately own your own agency.

Our office culture blends professionalism with celebration. We recognize hard work through bonuses, production-based awards, and even a weekly lottery drawing with cash or time-off prizes. Throughout the year, we host team bonding events that celebrate milestones, achievements, and the joy of working together.

We offer a comprehensive benefits package including medical, dental, vision, life insurance, a retirement plan, and ongoing bonuses and incentives.

Were looking for team members who are truly people-first reliable, motivated, analytical, and ready to learn. If youre passionate about helping others, eager to grow, and thrive in a collaborative, culturally rich environment, youll fit perfectly in our welcoming and accomplished team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Glisel Jimenez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.