Senior Training Center Franchise Business Technician

SUMMARY

This role is responsible for providing pre-opening training for new Tous Les Jours bakery stores, covering product preparation, quality control, and overall store operations to ensure a successful launch. The position also delivers foundational training for internal employees to strengthen their job competencies and operational expertise.

JOB DUTIES

Training Execution

• Conduct comprehensive training for new store owners and employees

• Conduct training to improve product sales and employee customer service at the store.

• Provide training on manual products and new products

• Educate on hygiene and frozen dough management

• Train on the use and maintenance of kitchen equipment

• Educate on store quality control measures

Training Center Operations

• Establish and manage training schedules and operational plans

• Ensure industrial safety and food safety compliance at the training center

• Manage Training Center expenses and handle all related expenditures.

• Conduct inventory checks and manage procurement and purchase orders.

Training Documentation Management

• Develop and update training curricula and materials

• Prepare and manage training-related documents and reports

• Conduct post-training evaluations (surveys, feedback collection)

• Analyze training effectiveness and develop improvement strategies

• Plan and design training programs

• Create and enhance training materials (manuals, presentations, guidelines, etc.)

Other Responsibilities

• Provide product training for new o

• Conduct basic training for internal employees

• Develop and test new equipment and small tools

• Basic training for new internal employees
  

SKILLS AND EXPERIENCE

• Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & Power point).

• Excellent verbal and written communication skills.

• Ability to read and interpret documents such as procedure manuals and regulatory documents.

• Ability to write reports & business correspondence.

• Bilingual in Korean/English

• Ability to effectively present information and respond to questions from management level.

• Demonstrate ability to manage and prioritize multiple tasks and demands working with minimum supervision.

• Detail oriented, excellent record keeping and documentation skills.

QUALIFICATIONS

• Prior bakery experience is required, and prior experience with research and development in the bakery industry is preferred

• Knowledge of baking multiple types of bread and baking and decorating cakes

• Associate degree, or bachelor’s degree or equivalent years of work experience

• 1-2 years combined experience with food or ingredients and manufacturing experience

• Knowledge of GMPs and HACCP

• Basic understanding of food production fundamentals

• Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & PowerPoint)