Service Desk Technician
Service Desk Technician
At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
- Provide initial contact and incident resolution to customers with hardware, software, and application problems.
- Attempt to resolve as many incidents during the first call as possible.
- Document incident resolution and status in incident PSA tool.
- Provide day-to-day support for localized PC issues.
- Create and manage user accounts and provide remote troubleshooting support to customers.
- Provide input and update to standard operating procedures.
- Participate in the organization's change management process.
- communicating and escalating issues using sound judgment and self-initiative.
- Provide polite and friendly customer service.
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Other Details about the Job
- Benefits are offered such as medical/dental/vision insurance and vacation time. 401k will be obtained as a benefit after 1 full year of service.
- You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate.
- Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles.
Recommended Jobs
Clinical Director Board Certified Behavior Analyst BCBA Augusta GA
Job Description Job Description Benefits: ~ Accident Insurance ~ Paid CEUs and Conferences ~ Access to our Financial Advisor ~401(k) ~401(k) matching ~ Bonus based on performance ~ C…
Senior Software Engineer
Who We Are Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset cap…
Associate Software Engineer
Description About The Role: Innovative Defense Technologies (IDT), provider of cutting-edge cloud-based integration, automated testing and data analysis for complex, mission-critical syste…
Fast Casual Restaurant Manager
PDQ = People Dedicated to Quality. Our restaurants offer food made from scratch that our guests feel good about eating and our Team Members are proud to serve. We keep things simple and do them the …
HR Generalist III
Job Responsibilities: ;Manages the day-to-day operations of Human Resources for multiple manufacturing plants. ;Administers human resources policies, procedures, and programs. ;Carries out r…
Restaurant Manager
Job Description Job Description Blue Dog Hospitality, the innovators behind The Deauville Inn and Yesterday's Creekside Tavern, is looking for experienced, like-minded leaders to help us run the …
Anesthesiologist - Jefferson Health (Southern New Jersey) $600K+ Earning Potential
Job Details Join Jefferson Health’s Anesthesia team in Cherry Hill, Stratford, and Washington Township, NJ. Enjoy diverse cases, a collaborative care team model, and the perfect mix of academic ex…
Senior Technical Accountant
Senior Technical Accountant PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its subsidiaries, oil refineries and related facilities. We …
Respiratory Therapist (RRT) - FT
Responsibilities POSITION SUMMARY: Performs routine and intensive therapy and diagnostic procedures. Maintains respiratory equipment. assures ventilator and life support equipment are opera…
Sales & Planning Intern
Let's introduce ourselves Volvo Cars, Americas Summer Internship 2026 Mawhah, NJ This is a great opportunity to join a career boosting program designed around your potential. You will have …