L3 .Net Application prod support

Tata Consultancy Services

Jersey City, NJ

Primary skills/ Tools: C#, .NET Framework, .NET Core, ASP.NET MVC, Web API, SQL Server, Production Support (L3), RCA, Incident/Problem Management, Splunk / Dynatrace / AppDynamics, IIS, Azure DevOps / Git, Windows Services, Performance Tuning Experience: Minimum 10 years

 Handle L3 escalations from L1/L2 teams for critical .NET application issues.  Perform advanced troubleshooting using logs, debugging tools, and code analysis.  Conduct detailed Root Cause Analysis (RCA) for recurring production incidents.  Implement permanent fixes, patches, and configuration changes to improve stability.  Support and maintain applications built on .NET Framework, .NET Core, Web API, and MVC.  Monitor production systems using tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor.  Optimize application performance, including API latency and database query tuning.  Manage and support Windows Services, Scheduled Jobs, and background worker processes.  Coordinate with DevOps teams for deployments and release activities in QA, UAT, and PROD environments.  Review and assess production change requests via Change Advisory Board (CAB) processes.  Collaborate with developers to diagnose code-level issues and recommend solutions.  Maintain and update documentation for incident resolution steps, SOPs, and known issues.  Ensure adherence to ITIL processes: Incident, Problem, and Change Management. Participate in on-call rotation and provide support during high‑severity incidents or releases.  Work closely with business stakeholders, providing timely communication and status updates during production events.

Salary Range- $110,000-$125,000 a year

Location Jersey City, NJ Job Function TECHNOLOGY Role Engineer Job Id 406164 Desired Skills .NET Salary Range $110,000-$125,000 a year

Posted 2026-04-09

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