IT Help Desk Support - Level II
Summary
Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
- Designing Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 3 years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
- Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
Recommended Jobs
Rehabilitation Aide
Job Title: Rehabilitation Aide Location: RWJUH Rahway Hospital Department Name: F&W SC Plains-Physical Therapy Req #: 0000241755 Status: Hourly Shift: Day Pay Range: $20.94 - $20.94 …
RN First Assist - Full Time - Evenings - New Brunswick
Job Title: RN First Assist Location: Morris Cancer Center Department Name: Operating Room Req #: 0000237303 Status: Hourly Shift: Evening Pay Range: $73.72 - $75.72 per hour Pay T…
Plumbing Mechanic
Job Description Job Description Benefits: ~401(k) ~ Dental insurance ~ Opportunity for advancement ~ Paid time off ~ Training & development ~ Vision insurance A Commercial/Indust…
Underpayment Analyst
Job Description Job Description Position Summary Reviews hospital claims data to identify underpayments and pursue resolutions with third party payors. Job Duties Review hospital-m…
Marketing Specialist
Job Description Job Description We are seeking a Marketing Specialist to join our team! Melton Industries is a long standing organization committed to delivering exceptional products and services…
Municipal Engineer | Project Manager
Central New Jersey (1 Day In-Office | 4 Days Remote) $100,000 – $135,000+ (Depending on experience and licensing) Full-Time | Comprehensive Benefits (Medical, Dental, Vision, 401k, Life Insurance,…
Field Service Power Generation Technician
DESCRIPTION We are looking for a talented Field Service Power Generation Technician/Mechanic to join our Distribution Business in Kearny, NJ.. In this role, you will make an impact in the foll…
Summer Camp Counselor
Summary The Learning Path is looking for two energetic and experienced people to join our summer camp team. Our camp is for children ages 2-6 years old. We are a small camp with small teacher to…
Audiologist-Deptford
Job Description Job Description WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by b…
Legal Assistant
Job Description Job Description Tax, Trusts & Estates Legal Assistant – Florham Park, NJ Bressler, Amery & Ross, P.C., a dynamic and rapidly growing law firm with a national practice, is seeki…