IT Support Specialist
Job Description
Job Description
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment.
Responsibilities:
• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.
• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.
• Support Windows Server environments, including Active Directory and Group Policy configurations.
• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.
• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.
• Assist in hardware installations, upgrades, and replacements to maintain client systems.
• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.
• Collaborate with senior technicians on escalated issues and participate in IT-related projects.
• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
• Proficiency in troubleshooting and resolving technical issues across various devices and platforms.• Practical experience with Windows desktop and server environments.
• Familiarity with Active Directory and Microsoft 365, including Exchange.
• Understanding of basic networking concepts and system connectivity.
• Strong written and verbal communication skills to interact effectively with clients and team members.
• Self-motivated with the ability to prioritize and manage multiple tasks in a fast-paced setting.
• Willingness to learn new technologies and adapt to evolving processes.
• Experience managing service desk tickets and documenting workflows.
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