Patient Access Representative

Job Title: Patient Access Representative

Location: RWJUH Hamilton Hospital

Department Name: Patient Access Services

Req #: 0000219363

Status: Hourly

Shift: Day

Pay Range: $20.18 - $25.34 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Representative is responsible for greeting and registering patients for outpatient, inpatient, and emergency services while ensuring accuracy of demographic, insurance, and financial information,

Qualifications:

Required:

• High school diploma or equivalent required

Preferred:

• Associate s degree
• Minimum 1 year of experience in healthcare, registration, or customer services
• Knowledge of insurance verification, billing, and authorization processes
• Proficiency with EMR systems, E pic experience a plus

Scheduling Requirements:

• Full Time day
• Rotating weekends and holidays

Essential Functions:

• Greet patients, families, and visitors in a professional and compassionate manner
• Complete accurate registration for all patients presenting for outpatient, inpatient, and emergency services
• Collect and verify patient demographic, insurance, and guarantor information
• Obtain required signatures on consent, and all other related forms
• Enter information into the Electronic Medical Record EMR system
• Review and update patient charts to ensure accuracy
• Verify insurance eligibility and benefits
• Obtain prior authorizations or pre-certifications when required
• Collect copayments, deductibles, and outstanding balances at the time of service
• Explain financial responsibility, payment options, and hospital financial assistance programs
• Follow established cash handling and reconciliation procedures
• Provide excellent customer service to patients, families, visitors, physicians, and staff
• Respond promptly and professionally to questions or concerns
• Direct patients and visitors to appropriate departments or locations
• Maintain patient confidentiality and adhere to HIPAA regulations
• Ensure compliance with hospital policies, payer requirements, and regulatory standards
• Review physician orders for accuracy, completeness, and compliance
• Maintain knowledge of departmental workflows, insurance guidelines, and payer requirements
• Assist with training and mentoring of new staff as directed by leadership

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer