Chief Operations Officer

Job Description

Job Description

Position Summary

The Chief Operations Officer will be a dynamic, strategic, and mission-driven leader, leading the operations of the YMCA of MEWSA>

This is a pivotal executive leadership role for a builder–operator: a leader who can both drive operational excellence today and build the systems, structure, and capacity needed for long-term growth and sustainability.

Reporting to the President & CEO, the COO serves as a key member of the senior leadership team and is responsible for the oversight of branch operations, program delivery, and key functional areas. The COO ensures alignment with the YMCA’s strategic plan and advances the organization’s mission through high-quality programs and services.

YMCA Mission

To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

About the YMCA of MEWSA

The YMCA of MEWSA is a leading nonprofit organization serving Middlesex County and surrounding communities.

• Annual Operating Budget: ~$15 million
• Net Assets: $24+ million
• Operations: 4 branches and 20+ licensed child care and school-based program sites
• Primary Program Areas: Youth development, child care, aquatics, wellness, and community-based programs

The YMCA serves a diverse population and is focused on strengthening impact, improving operational performance, and expanding partnerships across the region.

Community

Located in Middlesex County, New Jersey , the YMCA serves vibrant, diverse communities with strong school systems and active municipal leadership. The region offers proximity to New York City and Philadelphia thanks to an extensive transportation system. Middlesex County boasts excellent public schools, and is home to Rutgers University, ensuring access to top-notch education. The County offers diverse recreational opportunities, from parks and sports facilities to cultural and historical sites. The robust healthcare system offers several top-rated hospitals ensuring quality medical care. The thriving job market offers ample employment opportunities for all career paths. Overall Middlesex County provides a perfect balance of convenience, community and opportunity for its residents.

Essential Functions

Cause-Driven Leadership

• Models the YMCA’s mission and values in all aspects of leadership
• Builds relationships that support community engagement and impact
• Serves as a visible and trusted leader internally and externally

Operational Leadership

• Provides direct leadership and oversight of branch operations and program delivery
• Ensures high-quality, consistent program execution across all locations
• Drives operational efficiency, performance, and accountability

Youth Development & Child Care

• Provides strategic oversight of early learning and school-age childcare programs
• Strengthens enrollment, retention, and program quality
• Enhances competitiveness in school-based partnerships

Financial Development & Stewardship

• Partners with the CEO and finance team to achieve budget targets
• Improves program profitability and cost management
• Identifies and executes opportunities for revenue growth and sustainability

Strategy & Innovation (Builder Role)

1. Builds and implements scalable systems, processes, and operating models
2. Work in tandem with the CEO to lead the conversion of strategic priorities into clear operational plans supporting the Association’s Balance Scorecard and KPIs.
3. Leads initiatives that strengthen organizational infrastructure and long-term sustainability
4. Supports new program development and expansion opportunities

Human Resources & Team Leadership

1. Leads, develops, and inspires a high-performing leadership team
2. Fosters a culture of accountability, collaboration, and inclusion
3. Supports leadership development and succession planning

YMCA Leadership Competencies (Leader Level):

Organizational Leader Certification (or willing to achieve in an agreed upon timeframe).

The COO will demonstrate the following Y-USA leadership competencies:

Mission Advancement

• Reinforces the YMCA’s values within the organization and the community
• Builds relationships that advance the YMCA’s cause

Collaboration

• Develops and maintains strategic relationships
• Works effectively with staff, volunteers, and community partners

Operational Effectiveness

• Holds staff accountable for high-quality results using a formal process
• Effectively manages resources to meet strategic objectives

Personal Growth

• Demonstrates adaptability and emotional maturity
• Models a commitment to continuous learning and development

Qualifications

• Bachelor’s degree required; advanced degree preferred
• Minimum of 7–10 years of senior leadership experience in a multi-site organization
• YMCA experience preferred; nonprofit or mission-driven leadership required
• Strong operational, financial, and program management experience
• Demonstrated success in building systems, improving performance, and scaling operations
• Proven ability to lead and develop teams
• YMCA Organizational Leader Certification preferred (or ability to obtain within an agreed-upon timeframe)

Compensation & Benefits

$160,000 – $190,000, commensurate with experience,

A comprehensive benefits package.

Why This Role Matters

This is a unique opportunity to serve as a key executive leader in a growing YMCA, helping to:

• Elevate operational performance
• Strengthen child care and school partnerships
• Expand impact in underserved communities
• Build a sustainable, high-performing organization