Indirect Auto Loan Servicing Rep

: Responsibilities include but are not limited to:

• Review loan documentation to ensure accuracy and completeness including amount, rate, term, vehicle descriptions, signatures and approvals.
• Discount loans for booking. Compare amount financed to Dealer contract terms and calculate the loan amount financed when there is a difference in the loan approval terms. This includes amount financed, term and interest rate.
• Book and fund loans.
• Reconcile daily loans that are booked and funded to be in proof prior to submitting ACH funding file.
• Resolve customer account issues.
• Enters loan documentation into Harland, Dealer Track and Route One systems and follow up with auto dealerships for missing or corrected documents.
• Ensure that loan officers' approval and conditions have been met.
• Review underwriting exceptions with the Underwriting staff and resolve prior to booking loans.
• Performs quality control of loans booked to ensure accuracy of set-ups in Miser and Smart Search. Ensure customer information has transferred from Harland system and that loan is booked and funded.

Requirements: Required Skills:

• Knowledge of lending terminology and loan documents used in Indirect Auto Lending.
• Ability to book, fund, and research information on indirect auto loans on the Harland to Miser system including field changes/modifications when necessary and history information.
• Ability to read and interpret documents such as credit applications, approvals, loan documents, letters and procedure manuals.
• Good communication skills both written and verbal.
• Strong phone skills.
• Basic math skills.
• Strong attention to detail.
• Basic PC skills using Microsoft Office, Word, Excel, and Outlook.
• Ability to organize - prioritize daily work assignments.
• Ability to handle multiple priorities simultaneously.
• Ability to use strong interpersonal skills to clarify instructions from Auto Dealer Services and other bank representatives to resolve problems and correct discrepancies.

Required Experience:

• High School Diploma or GED and a minimum of 2 years' loan servicing experience.
• Bookkeeping or accounting experience preferred.
• Associates Degree preferred.