Parent Relationship Manager (PRM) Sales and Customer Retention

Parent Relationship Manager (PRM) – Sales & Customer Retention

Love dogs? Love sales? Love building relationships? At Dogtopia, the industry leader in dog daycare, boarding, and spa

services, we’re looking for an energetic, organized, and sales-driven Parent Relationship Manager to lead local

marketing, drive sales, and increase customer retention. If you thrive on engaging with people, converting leads into

loyal customers, and creating an exceptional parent experience, we want YOU!

Why Join Dogtopia?

• Competitive Pay – Hourly Rate or Salary + Incentives
• Growth Opportunities – Career development with Dogtopia’s Support Office
• Sales & Marketing Training – Get the tools to succeed in a high-energy environment
• Bring Your Dog to Work! – Because work is better with a four-legged friend!

What You’ll Do:

• Lead Generation & Sales Growth
• Drive local lead generation – Build partnerships, implement guerrilla marketing, and maximize digital ad performance on search engines and social media.
• Act as a business promoter – Network, attend events, and generate buzz for Dogtopia.
• Engage & convert leads – Respond quickly to inquiries and turn them into scheduled Meet & Greets.
• Showcase the experience – Conduct tours and Meet & Greets, emphasizing the benefits of regular daycare.
• Close the deal – Convert Meet & Greets into enrollments while upselling spa treatments and additional services.

Customer Engagement & Retention

• Foster a welcoming Dogtopia community – Create fun in-store events, social media engagement, and Dogtopia Foundation fundraising initiatives.
• Drive repeat visits & increase customer lifetime value – Build strong parent relationships and enhance their experience with additional services.
• Train the front desk team – Ensure staff is fully equipped with best practices for sales and customer service.
• Follow up & build loyalty – Communicate consistently with pet parents, ensuring satisfaction and reinforcing the value of Dogtopia enrollments.

Sales & Performance Goals

• Hit sales targets – Track conversions from leads to Meet & Greets to enrollments.
• Elevate customer satisfaction ratings – Work closely with daycare management to exceed expectations.
• Enhance parent appreciation – Ensure parents feel valued, increasing retention and referrals.

What You Bring:

• Proven sales & customer service experience – You’re a natural at relationship-building and closing deals.
• Energetic, goal-driven mindset – You love exceeding targets and finding creative ways to win business.
• Strong communication & follow-up skills – You ensure every lead and customer gets white-glove service.
• Ability to work flexible hours – Some evenings and weekends required to build awareness and engage within the local community.
• Organized & adaptable – You think on your feet and manage multiple tasks efficiently.
• Team player with leadership potential – You motivate and support others to achieve business goals.

Ready to Drive Growth at Dogtopia?

If you're passionate about sales, marketing, customer engagement, and (of course) dogs, we want YOU! Apply today

and help us build an unmatched parent experience at Dogtopia!

Dogtopia is the leading destination for dog daycare, boarding, and spa services. We are mainly a Daycare facility, but we offer Boarding and Spa services as a convenience for our Pet Parents.
Our mission is to make sure your four-legged family members are kept safe and have a fun time when they are at our modern, open-play facility. We provide every dog with safe socialization, so that they meet and play with like-minded friends, exercise to keep them healthy, and extend their lives and education to help ensure they are well-behaved both at home and when you take them out in public. Our daycare is designed with these needs in mind. The dog’s safety is our top priority!
We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World. A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We are a unique breed. We love and care for our Pet Parents pups like they are our own. We provide you with the industry's best training in dog behavior and care. You have can make it the Most Exciting Day Ever for every dog in your care. It always brings your dog to work day!