Branch Manager - Freehold, NJ

Job Description

Job Description

Branch Manager--Freehold, NJ

Job Description:

The Branch Manager will identify, maintain, and improve the relationships and work experience for our service technicians.

ESSENTIAL JOB DUTIES:

• This listing is not to be construed as all-inclusive. Other duties may be required and assigned.
• Performs weekly/daily check-in with local Technicians to troubleshoot failures and celebrate successes.
• Maintains vehicle check lists and assists in communicating maintenance needs. 
• Assists with evaluating driver routes and timecards to ensure technicians are efficient. 
• Monitor service technicians’ daily activities.
• Support to develop service budget and monetary resources required to accommodate existing and future maintenance.
• Coordinate technical seminars of training for regional service associates and supervise training program completion.
• Support internal staff, service technicians, customers, and sales staff with technical questions.
• Make/receive phone calls from veterans and clients with technical questions.
• Execute inspections on scheduled Work Orders, warehouse, Vehicles, and amenities etc.
• Coordinate with Senior Warehouse Manager and National Service Manager on projects, policies, and procedures to ensure production is effective and efficient as possible.
• Conduct safety inspection and conformance to ensure it represents and reflects the top quality of Warrior Service Company LLC.
• Manage installation, service, and maintenance of installed equipment at customer sites.
• Provide services with the aim to exceed regional and customer expectations along with attaining company targets.
• Plan, assign and direct work of service technicians outside of scheduled routes.
• Appraise performance, reward, and discipline service technicians.
• Ensure to address complaints and resolve problems.
• Involve actively in team effort through routine communication with departmental management.
• Utilize SalesForce CRM to ensure projects are completed efficiently and in a timely manner
• Manage special projects as assigned by the National Service Manager
• Focus on process improvement and continuous improvement
• Keep employees motivated and performing at a high level
• Supervise the Field Service Technicians in the region; address employees’ concerns and/or performance concerns in real time; maintains proper documentation as needed.

MARGINAL JOB DUTIES:

• Assists warehouse personnel as necessary.
• Assists with cleaning warehouse and other areas.

TECHNICIAN DUTIES:

• Provides patient with orientation and instruction on the proper use of equipment.
• Responds to patient inquiries on equipment set-up and usage.
• Performs follow-up servicing of equipment in the field as necessary.
• Performs minor repair of equipment as required.
• Performs documentation tasks including obtaining signatures from Veterans upon delivery; completes driver log; completes vehicle pre-trip and post-trip checklists.
• Assists in cleaning and disinfecting used equipment as needed.
• Performs daily vehicle maintenance and safety checks on assigned vehicle; cleans vehicles following use.
• Regular and reliable attendance at work required.

SPECIAL REQUIREMENTS:

• Must maintain a valid driver’s license and good driving record.
• 5 years of work experience with warehouse management and warehouse inventory control.
• 2 years of work experience as a traveling manager.
• Experience with SalesForce for project completion.
• Preferred work experience with Access and Mobility Devices including the assembly of electrical equipment plus low voltage electrical work experience.
• Ability to pass a Background Check

SALARY:

• Salary Increase
• Relocation assistance

MISC:

• Interim Branch Manager (90-day probationary period)
• Periodically travel to HQ for meetings, trainings, development
• M-F 9a to 5:30p

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

WORK LOCATION:

• Freehold, NJ – on-site at warehouse