Customer Retention Representative
Job Description
Job Description
5337
Title: Administrative Assistant
Pay Rate: $20 - $39/HR on W2
Duration: Start Date – As soon as possible / End Date – 11/30/26
After Sales experience 3-5 years of experience
- 4 + years of prior experience working with customers and providing exceptional experience.
- 2 + years retail automotive experience with working knowledge of automotive technologies in either sales or non-technical service departments.
- 4+ years in retail, or operations.
Responsible for executing administrative tasks that are currently handled across the Retention Team to enable the Retention Team to cover non-administrative tasks typically handled by the two associates that will be on extended leaves of absence. This will cover administrative tasks that support 4 topics. Lead Management, Value Service, Invisible Service, and Maintenance Plans. This includes creating PPT, distributing reports, managing/dealer inquiries in TEAM inbox and directing correct personnel, opening IT tickets for reporting issues that arise,. and recreating/creating offline excel reports. Additional Skills:
- Outstanding communication skills.
- Adaptability and can-do entrepreneurial attitude.
- Analytical aptitude.
- Ability to develop relationships and work collaboratively.
- Problem solving skills are required.
- Business acumen and client focus is required.
- Customer oriented mindset.
- It is essential to possess well-developed verbal and written communication skills.
- Ability to collect data from multiple sources and consolidate.
- Ability to summarize information for multiple audiences across the organization.
- Strong multi-tasking skills.
Additional job titles could include: General Office Clerk
Monday to Friday / Hybrid 3 onsite – 2 days remote (preference Tuesdays onsite) 8:30 am to 4:30 pm.
Company DescriptionAt AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.
Company Description
At AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.
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