Accounts Receivable and Invoicing
Job Description
Job Description
We are seeking a detail-oriented and proactive Accounts Receivable / Customer Support Specialist. The ideal candidate will manage invoice processing, customer payments, and order support while maintaining excellent communication and a positive attitude.
Key Responsibilities:
- Process invoices in the system once shipments/orders have been delivered to customers.
- Follow up on payments with customers and maintain accurate payment dates and status updates in the system and spreadsheets.
- Provide backup support for Order Entry, including processing orders.
- Manage and prioritize multiple concerns simultaneously.
- Communicate timely feedback to management regarding challenges or customer concerns.
- Manage inbound customer calls and emails, providing accurate information regarding order status.
- Assist team members as needed to ensure smooth operations.
- Work on special projects and reports as required.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency with Microsoft Office, ERP Systems, CRM Tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Previous experience in accounts receivable, order entry, or customer support is a plus.
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