Benefits Coordinator

Job Description

Job Description

We are looking for a Benefits Coordinator to support employee accommodation and leave administration in Little Falls, New Jersey. This is a Contract position focused on guiding staff through disability-related accommodation requests and medically or family-related leave matters with professionalism, empathy, and strong attention to compliance. The ideal candidate will work closely with employees and internal departments to promote accessibility, maintain accurate records, and help ensure policies and practices align with legal and institutional standards.

Responsibilities:

• Guide employees through accommodation and leave request processes by explaining options, collecting required information, and coordinating timely follow-up.

• Conduct interactive discussions with employees to assess workplace, physical, academic, or technology-related accommodation needs and identify appropriate solutions.

• Review medical and educational documentation to evaluate eligibility and support informed accommodation determinations.

• Manage leave cases from intake through resolution, including recordkeeping, status tracking, correspondence, and coordination with departments in accordance with applicable regulations and university guidelines.

• Provide hands-on assistance to employees with disabilities by addressing concerns, resolving accommodation issues, and connecting individuals with relevant campus or community resources.

• Administer grievance and appeal matters related to accommodations or leave by helping ensure concerns are reviewed, investigated, and brought to resolution appropriately.

• Partner with academic and administrative teams to advance accessibility efforts and reinforce a compliant, inclusive workplace culture across the university.

• Contribute to the refinement of procedures, compliance reviews, and planning initiatives that strengthen equitable access and employee support programs.

• Maintain detailed and confidential documentation related to employee communications, accommodation requests, leave activity, and case outcomes.

• Monitor developments in accessibility practices and leave administration to recommend effective approaches and support continuous improvement.

• Experience supporting benefits, leave administration, or employee accommodation processes in a structured setting.
• Working knowledge of FMLA and related leave management practices, including documentation and case tracking.
• Background in benefits coordination, compensation and benefits, or other human resources functions tied to employee support.
• Ability to interpret medical or educational records and apply policies to determine appropriate next steps.
• Strong communication and interpersonal skills with the ability to handle sensitive matters with discretion and empathy.
• Proven organizational skills with attention to detail, accuracy, and confidentiality in documentation management.
• Ability to collaborate effectively with multiple departments while balancing compliance requirements and employee needs.