Luxury Resort General Manager

Job Description

Job Description

Looking for the next great opportunity?

Imagine coming to work everyday and looking out to see a Sandy Beach with Palm Trees and the Atlantic Ocean from your office. If you think this is the work environment for you, then take a look at our outstanding opportunity for you to join our team as the Resort General Manager at the Ocean Place Resort and Spa.

The Ocean Place Resort and Spa is in search of a dynamic Luxury Resort General Manager within a Branded or Lifestyle Resort. The Ocean Place Resort boasts 258 rooms, over 60,000 SF of meeting space, 7 F&B outlets and a luxury spa.

The successful candidate should have experience with a seasonal resort property and function as the primary strategic business leader with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to property ownership. This requires the implementation of an upscale resort service strategy and initiatives with the objective of meeting or exceeding guest expectations, as well as increasing profit and market share. The GM will hold the property executive team accountable for strategy execution, and guide their individual professional development. The position must ensure 3rd party sales engines are fully leveraged and initiate independent and proactive sales activities, when appropriate, to generate in-season and off-season demand. The position is actively involved in the local community and building strong relationships with local officials, businesses, and customers.

Job Requirements

• The General Manager will provide exceptional customer service to all hotel guests, making their stay memorable while achieving company goals.
• Ensures that all standard operating procedures, federal, state and local regulations with regard to associates, security, cash handling, guest relations and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction.
• The General Manager will develop annual budget, marketing plan and capital expenditure plans.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Prepare and submit on a timely basis operational reports on performance metrics on financials, brand compliance and associate performance.
• Ensure property hiring and all employee practices comply with company and legal requirements.
• Hires, trains, and directs associates and managers as necessary keeping them well versed in all policies and procedures.
• Accompany Sales team on sales calls and lead the sales effort.
• The General Manager will become involved in community events and meetings.
• Remain highly visible and be readily available for guests at all times.
• Thoroughly understand and implement the Brand service culture.
• Support team members to ensure the team's entire workload is completed daily.
• Perform other duties as required.
• Ability to gain knowledge of hotel systems and programs as well as math skills.
• Ability to train other employees and assess/evaluate their performance in a fair and consistent manner.
• Ability to supervise, train and motivate hourly associates within your department.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Position is based in the Long Branch, New Jersey area. A Successful Applicant must resident in this area..
  
  

QUALIFICATION STANDARDS:

Education

Bachelor’s Degree required, preferably in Hospitality Management or related field or equivalent education/experience required.

Experience

• Seven years of Luxury Resort General Manager experience preferred with a background of Sales & F&B Operations.
• Seasonal Resort Experience preferred.
• Ability and willingness to work flexible hours including weekends, holidays and late nights. Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Luxury Spa Experience a Plus.
• Prior Ocean Resort General Manager experience is required.

Ocean Place Resort is an Equal Opportunity Employer.