Insurance Support Specialist

Position Overview

Join Consolidated Human Resources (CHR), as an Insurance Support Specialist . This role offers an exceptional opportunity to develop your commercial insurance expertise while supporting our integrated insurance and PEO/ASO operations that serve client workers' compensation and other insurance needs.

Key Responsibilities

• Process and distribute Certificates of Insurance (COIs) in response to client and third-party requests.
• Manage policy renewals and endorsements, ensuring timely processing and accurate documentation.
• Support workers' compensation insurance audit processes by gathering necessary documentation, organizing records, and ensuring timely responses.
• Navigate carrier portals efficiently to retrieve policy information, submit applications, and resolve service issues.
• Enter and maintain accurate client data in the EPIC agency management system.
• Manage insurance policies, cost structures, and billing rates in the PrismHR Payroll system.
• Assist with reporting from HR/Payroll systems on an as-needed basis.
• Coordinate policy submissions and applications, ensuring all required information is complete and accurate.
• Monitor and respond to client communications regarding policy changes, updates, and general inquiries.
• Coordinate with insurance carriers to resolve issues and obtain necessary information.
• Maintain organized digital and physical files following agency protocols.
• Provide administrative support including calendar management and correspondence.

Required Qualifications

• High school diploma or equivalent; college degree preferred.
• Active Property & Casualty (P&C) Agent License.
• Strong computer proficiency with ability to learn new software systems quickly.
• Excellent attention to detail and organizational abilities.
• Strong written and verbal communication skills.
• Professional demeanor and customer service orientation.
• Ability to handle multiple priorities and meet deadlines.

  Preferred Qualifications

• 1-2 years of commercial insurance experience.
• Familiarity with insurance terminology and coverages including Workers' Compensation, General Liability, and Umbrella lines.
• Experience with agency management systems (Applied EPIC preferred)
• Familiarity with HR/Payroll systems (PrismHR preferred)
• Previous experience processing certificates of insurance.
• Knowledge of insurance audit processes or strong desire to learn.

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off