Sales & Customer Support Associate

Company Overview
At Glass Meadows, Inc. our goal is to cultivate the highest quality cannabis products that provide safe, effective, and consistent experiences for our customers. We are committed to sustainable and responsible cultivation and manufacturing practices, utilizing the latest technology and innovation to produce premium cannabis while minimizing environmental impact. We are a young company that is setting our roots in Newton, New Jersey and are looking for high quality individuals looking to be on the ground floor of this growing business and industry.

We are seeking a Sales & Customer Support Associate to play a key role in supporting our cannabis wholesale operations by managing sales administration, maintaining strong dispensary relationships, and ensuring smooth communication across teams. This position will also manage the customer service function for both dispensaries and consumers, tracking and resolving issues to ensure a seamless experience. It's ideal for a detail-oriented, organized professional who thrives in a fast-paced environment and is passionate about delivering excellent service.

Role Summary: The Sales and Customer Support Associate will act as the backbone of our sales team, managing administrative tasks, supporting customer relationships, and ensuring seamless sales operations. This role is ideal for a detail-oriented, customer-focused individual capable of handling multiple responsibilities in a fast-paced cannabis sales environment. This position will be located in our Cherry Hill, NJ corporate office.

Key Responsibilities:  

• Sales Operations Support: Assist the sales team by managing documentation, processing and tracking wholesale orders, and ensuring accuracy and timely approvals.

• Menu Management: Help build and update the weekly sales menu with new inventory and distribute menu campaigns to customers.

• Customer Relationship Management : Maintain regular communication with dispensary accounts, providing ongoing support and addressing any order- or product-related issues.

• Wholesale Account Onboarding: Manage new account setup, ensuring all necessary documents are collected and properly maintained.

• CRM Management: Keep CRM contacts up to date, logging interactions and ensuring accurate customer records.
• Inventory Monitoring: Track product stock levels and proactively communicate updates, availability, and customer credit balances.
• Sales Forecasting & Analysis: Assist in reviewing order trends and customer demand to help forecast sales and inventory needs.

• Marketing & Promotions Support: Assist in distributing promotional materials, in-store assets, and communicating special offers to wholesale customers.

• Fulfillment Coordination: Work closely with the fulfillment team to troubleshoot delivery or product issues and communicate resolutions to customers.

• Customer Service Logging: Maintain a customer service log to track and resolve any issues related to dispensary customer or consumer issues.

• Cross-functional Collaboration: Work with sales, marketing, fulfillment, and finance teams to ensure smooth sales operations and customer satisfaction.

Qualifications: 

• 2+ years of sales experience in the cannabis industry or a related field; bachelor's degree preferred.

• Strong organizational, communication, problem-solving, negotiation, presentation, and people skills.

• Experience with sales strategy development, business development, partnership building, and sales forecasting.

• Commitment to sound business practices, safety compliance, and quality standards.

• Proficient in Microsoft Office and CRM software.

• Analytical mindset with the ability to interpret sales performance metrics.

• Capable of working in a dynamic, fast-paced environment.

• Sales/Buyer Relationships in the NJ Cannabis Market Preferred

 
Expectations:  

• Uphold the highest standards of integrity, professionalism, and respect

• Demonstrate a proactive, self-motivated approach with the ability to work independently

• Exhibit strong customer service skills in managing dispensary accounts and consumer complaints.

• Maintain a collaborative mindset and work effectively with cross-functional teams 

• Adapt quickly to changing priorities in a fast-paced startup environment

• Show a results-oriented approach, focusing on meeting and exceeding sales goals

• Display flexibility to attend events and work occasional evenings or weekends as needed

• Demonstrate passion for the cannabis industry and commitment to ongoing learning

• Maintain a sense of urgency and a meticulous attention to detail, especially regarding compliance and record-keeping

• Act as a brand ambassador in all interactions with partners, customers, and the community.

Benefits
Health Insurance, 401K, Holidays & Paid Time Off (PTO)

Equal Employment
Glass Meadows Inc. provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunities include, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Glass Meadows Inc. takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.