MSP IT Director

MSP IT Director
Location: Lakewood, NJ (Onsite)
Department: Managed Services Provider (MSP)
FLSA Status: Exempt About DAS Health
DAS Health is a leading provider of health IT and management solutions, supporting healthcare practices across the country with innovative services and technology. We deliver comprehensive managed services, cybersecurity, and consulting solutions that empower providers to improve care delivery and operational efficiency.
We are seeking an experienced MSP IT Director to join our growing team and serve full-time onsite with one of our largest healthcare clients in Lakewood, NJ . This is a highly visible leadership position responsible for overseeing daily IT operations, providing technical direction, and driving infrastructure modernization in alignment with the client’s strategic goals. Responsibilities

• Technical & Strategic Leadership: Act as the senior-most onsite technical resource, handling escalations, architecture, and solution design. Standardize local processes, tools, and systems to ensure stability and reduce recurring issues.
• Infrastructure & Systems Oversight: Lead implementation and support of LAN/WAN networking, firewalls, routing, switching, wireless, Windows Server/Active Directory, Microsoft 365 (Exchange, SharePoint, Teams), Citrix/VDI, VoIP systems, and security posture management.
• Operational Management: Oversee daily IT operations and service tickets, ensuring SLA compliance and quality documentation. Coordinate with DAS Health’s broader MSP teams and project managers for seamless service delivery.
• Client Relationship Management: Serve as the senior onsite liaison to client leadership, proactively communicating status updates, risks, and opportunities for improvement. Provide trusted technology advisory, planning, and project leadership.

Requirements

• Experience: 10–15+ years in IT support, field services, or systems engineering roles (MSP or healthcare environment preferred).
• Leadership: 5+ years in a leadership, managerial, or senior escalation capacity with experience mentoring technical staff.
• Technical Skills:
  • Windows Server environments & Active Directory
  • Microsoft 365 administration (Email, SharePoint, Teams, Azure)
  • Networking (firewalls, routing, VLANs, wireless infrastructure)
  • Endpoint management, RMM tools, patching, antivirus, and backup solutions
  • VoIP/telephony systems
  • Security posture management (endpoint & network protection)
  • Citrix (preferred but not required)
• Other Skills: Excellent troubleshooting, diagnostic, and client-facing communication skills with the ability to engage executive leadership.

Work Environment:

• This position is fully onsite in Lakewood, NJ .
• The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations.
• Candidates should be comfortable working in and respecting these customs , which may include practices such as gender-separate workspaces and traditional office norms .
• Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in a unique work environment.

Why Join DAS Health?
At DAS Health, we pride ourselves on being more than just a technology provider — we are a trusted partner to the healthcare practices we serve. We offer competitive compensation, comprehensive benefits, career development opportunities, and the chance to make a meaningful impact on healthcare IT.
Benefits Include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Professional development opportunities
• Flexible work arrangements when applicable
• Employee wellness programs