Dispatch Supervisor

Job Title: Dispatch Supervisor

Location: SBC Corporation

Department Name: Security-Administration

Req #: 0000215047

Status: Hourly

Shift: Evening

Pay Range: $26.25 - $37.07 per hour

Pay Transparency:

The above reflects the anticipated annual range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview :

In support of the development of Corporate Security Team as a service line, and in support of the Corporate Security mission “to compassionately protect and help the people, property, and quality of our health system, together”, the Corporate Security Dispatcher Center CSOC Supervisor identifies, analyzes, and supports incidents that are either impactful or potentially impactful to RWJBarnabas Health, its hospitals, sites, workforce, assets, the brand, patients, and visitors. The CSOC Supervisor position is responsible for supervising the CSOC Dispatcher Team including all of their functions. This includes assessing multiple sources of data including workplace violence data, drug diversion data, local security dispatch data, weapons detection data, proximity alert data, crime risk data, media and social media data to assess risk and identify trends. Using established protocols and critical thinking the Supervisor will activate workflows and notify leadership as appropriate to immediate actions events. The CSOC Supervisor will also monitor security surveillance cameras, alarms, card access data, panic and staff duress alarms, answer calls, operate access control technology, mass notification technology, provide general assistance and guidance, and alarms and dispatch associated response personnel including security or others as needed. The CSOC Supervisor supports the corporate headquarters, medical group and ambulatory sites, and assists the office of emergency management as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Qualifications:

Required:

• Bachelor's degree required education in Corporate Security, National Security, Criminal Justice, Law, Business Management, Emergency Management, or related field.
• At least four years of security dispatch or command center operator experience.
• Excellent administrative skills, including written and verbal communication skills.
• Strong skills in Microsoft Word, Outlook, Excel, and PowerPoint.
• Must have expert level skills in Microsoft excel including ability to make pivot tables quickly.
• Must be results-oriented with critical thinking and multi-tasking capabilities.
• Must have the ability to communicate effectively and efficiently across a highly matrixed organization.

Preferred:

• Master's Degree Preferred education in Finance, Business, Corporate Security, National Security, Criminal Justice, Law, Business Management, Emergency Management, or related field.
• Experience working in a Corporate Security, Hospital Security, or Contract Security department.
• Membership in Security Organizations including ASIS International or IAHSS.

Scheduling Requirements

• Full Time

Essential Functions:

• Ability to work in a fast-paced environment requires the need to be highly organized and change course immediately while maintaining a positive attitude and strong work ethic.
• Prior experience with access control systems.
• Prior experience with CCTV management systems.
• Prior experience with visitor management systems.
• Ability to learn new technology quickly.
• Personal and professional standards of integrity, courage, and compassion.
• System Monitoring: Continuously monitor closed-circuit television CCTV, access control, fire alarm, and other security systems to detect potential threats or breaches.
• Data Analytics: Ability to review, assess, analyze, and identify trends in data sets using excel.
• Alarm & Incident Response: Respond to security and fire alarms, assess the situation, and initiate appropriate actions, which may include dispatching security personnel or contacting emergency services.
• Communication: Serve as a central point of contact, relaying information via radio, phone, and email to security staff, management, and external agencies like police and fire departments.
• Personnel Dispatch: Coordinate and dispatch security personnel and equipment to problem areas or incidents.
• Documentation & Reporting: Maintain accurate and detailed logs of security events, incidents, and actions taken. Prepare reports and recommendations for management.
• Emergency Coordination: Coordinate with local emergency responders to manage crises such as medical emergencies, fire, or natural disasters.
• Security Operations Supervision: Provide operational supervision by managing the team, maintaining scheduling, creating procedures, workflows, handling escalations and filling in as necessary.
• Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer