Sr. Manager, Payments & Fraud

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Sr. Manager of Payments and Fraud will help establish a Payments and Fraud function to drive strategies, optimize approval rates and payment fees. The Sr. Manager will implement robust monitoring and reporting to track metrics, rates, performance and provide regular updates to cross-functional teams. This role reports into the Sr. Director, Retail Accounting, Payments and Fraud.

The successful individual will leverage their proficiency in Payments and Fraud to...

• Manage relationships with payment providers and stay current on industry trends
• Be responsible for ownership and compliance of merchant payment agreements
• Strong understanding of card network rules and regulations
• Maximize revenue and optimize payment fees
• Manage fraud risk across various areas through an ideal combination of strategies, data, infrastructure, people and processes
• Partner with fraud provider to continue to strengthen machine learning and our suite of automated controls
• Ensure no gaps in data integration; increase real time monitoring and alerting on anomalous behavior, create stronger feedback loops
• Dashboards / reporting and analytics (KPIs) including tracking optimizations / savings over time
• Cross functional collaboration – Marketing, IT, Customer Service, Cyber Security, Product, Retail Accounting and FP&A
• Additional projects and ad hoc work as necessary

The accomplished individual will possess...

• Strong written and verbal communication and interpersonal skills
• Excellent team player who works extremely well in a collaborative environment
• Detail-oriented, highly analytical, and strong project management skills
• Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities with a positive attitude
• Strong understanding of regulatory compliance related to payments and fraud prevention
• Proficiency in using fraud detection tools, analytics, and data-driven decision-making
• BA/BS required, MBA a plus
• 5+ years of payments and fraud experience
• A strong understanding of the Retail payment and fraud space
• Ability to take initiative and own projects to completion
• Ability to create performance indicators and analyses to drive decisions
• Excellent communication and presentation skills to articulate strategies to senior audiences and influence business outcomes
• Strong pc skills, including Microsoft Excel and PowerPoint

An outstanding professional will have...

• Certified Payments Professional and/or Certified Fraud Examiner or equivalent credential a plus

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

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Work Setup

BASE PAY RANGE $105,000.00 TO $130,000.00 Annually

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