Medical Billing /Collector
Job Description
Job Description
Position Summary:
The Medical Biller/Collector is responsible for managing patient account balances in a professional and empathetic manner. This role involves contacting patients regarding outstanding balances, offering and setting up payment plans, processing payments, and ensuring accurate financial records. The specialist will also manage unapplied credit reports, reconcile accounts, and ensure all balances are clean and accurate prior to month-end.
Key Responsibilities:
Contact patients by phone regarding outstanding balances in a professional and courteous manner.
Offer, explain, and establish appropriate payment plans based on patient needs and practice policies.
Process patient payments accurately and securely.
Handle inbound patient phone calls regarding billing questions, balances, and payment options.
Review and work unapplied credit reports to ensure proper allocation of funds.
Reconcile patient accounts, ensuring accuracy and compliance with office procedures and regulations.
Maintain accurate and organized documentation of all patient interactions and account activity.
Collaborate with the billing and operations teams to resolve discrepancies.
Ensure accounts are corrected, updated, and cleared prior to month-end closing.
Utilize Microsoft Excel and other office software to track, manage, and report on account activity.
Medical BILLING AND COLLECTIONS EXPERIENCE REQUIRED
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