Medical Receptionist

Job Description

Job Description

Are you a vibrant professional seeking a dynamic team environment where you can truly make a difference? Look no further than FirstDocs! We're on the lookout for an enthusiastic and people-oriented Medical Receptionist to join our expanding team. In this role, you'll be the heartbeat of our clinic, ensuring that every patient receives top-notch care and support during their visit.

Perks? They're unbeatable! Enjoy day one comprehensive health and dental insurance, a generous 401k plan with company match, 15 days of paid vacation, 5 sick days, we celebrate 7 core holidays and a whole lot more. Join us at FirstDocs, where your energy and passion can thrive, and together, we'll continue to redefine excellence in patient care!

Your mission in this role will be to streamline the patient’s experience, allowing our physicians to focus on delivering exceptional treatment without any hiccups. From preparing and organizing patient information to ensuring smooth communication throughout their care journey, you'll play a vital role in our patients' well-being. This full-time position is based at our Hamilton, New Jersey office, offering a Monday to Friday schedule that promotes work-life balance. Hourly wage for this role is $18.50

What You’ll Do:

1. Phone reception duties.
   • Scheduling appointments and assisting with questions relating to appointments, medications, authorizations, and other care related inquiries
   • Creating telephone encounters within EHR system, relaying messages with name, call back number, and detailed reason for the call if physician or managerial attention is required.
2. Assist with patient preparation prior to visit.
   • Performing reminder calls to patients at appointment times.
   • Verifying patient insurance eligibility utilizing medical group/IPA portals and insurance portals
   • Verifying patients have prior authorizations for patient visits, if required
   • Updating insurance, prior authorization, medical records information
3. Monitoring faxes
   • Responding and forwarding faxes to responsible parties
   • Uploading authorizations or patient documents into EHR
4. Maintaining inventory and clinic supplies
   • Ensure work site has sufficient amounts of inventory at all times including medical supplies, kitchen supplies, any other supplies utilized by office.
   • Collect inventory and supplies requests biweekly.
   • Receiving and verifying incoming package and contents
5. Scanning, faxing, emailing duties.
   • Scanning and uploading patient documents into EHR
   • Faxing or emailing documents to patients, hospitals, skilled nursing facilities, pharmacies, other doctor offices
   • Fax or Email documents when requested.
6. Provide front office support.
   • Greeting patients, checking patients in, checking patients out
   • Collecting and scanning patient co-payments, insurance ID, government ID
   • Assisting patients with new patient packets, arranging transportation, consent forms
7. All other duties as assigned.

What You’ll Need:

• GED or High school diploma required.
• At least 1 years of experience in reception area in healthcare setting.
• At least 1 year of EMR Experience (experience with Practice Fusion EMR is preferred).
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Intermediate proficient computer Skills – Use of Microsoft Word, Excel, PowerPoint, basic office equipment.
• Strong verbal and written communication skills.
• Knowledge of Medical terminology.
• Work is performed in an office environment.
• Must have the ability to push, pull, lift and or carry up to 25 pounds.

EOE/M/F/Vet/Disability:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.