Clinical Medical Services Specialist III
- Conducting oversight of vendors who identify and collect adverse event and product quality complaint information and complete in-take of Pharmacovigilance safety and product complaint reports in Client's Systems.
- Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event and product complaint information is performed in a compliant and timely manner to comply with global regulations.
- Supporting the business strategy of assisting internal and external customers in collecting information for product safety reports, products complaints related to Client products.
- Conducting oversight of vendors to ensure company standards for quality, compliance and productivity are met.
- Remaining current on knowledge and skills required for supporting Client customers.
- Supporting vendor case quality, and productivity metrics by exhibiting the Client core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One Client; Decide Smart and Sure.
- Supporting and participating in audits and inspections as needed.
- Supporting development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal Client trainings as needed.
- Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups.
- Conducting oversight in the vendors use of multiple databases to document adverse event and product complaint information.
- Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience.
- Acts as an adverse event and product complaint intake subject matter expert.
- Other duties may be assigned based on the need or work requirement of the organization.
- Bachelor's degree of RN, BSN, or BS Pharm/PharmD required.
- 2-4 years' clinical healthcare and previous pharmaceutical industry experience.
- Pharmaceutical industry contact centre experience preferred.
- Demonstrates ability to lead project work.
- Proven success in results-driven process management.
- Core knowledge of Industry regulations (ICH, FDA, EMEA, MHRA).
- Demonstrates strong attention to detail and problem-solving skills.
- Demonstrates strong verbal communication skills with external and internal customers.
- Demonstrates strong (speed and accuracy) documentation skills.
- Provides medical support with emphasis on the intake of medical product experiences.
- Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved.
- Works with Customer Service to provide standard information and product replacement as necessary.
- Strong attention to detail when reviewing cases and doing quality assessments.
- Excellence in verbal and written communication with peers, patients, and HCPs.
- Ability to provide feedback in a professional manner.
- Strategize in efficiency and technology improvements.
- Ability to work in a constantly evolving environment.
Recommended Jobs
Mental Health Therapist - Remote
We are dedicated to providing high-quality mental health care that leads to meaningful clinical outcomes. Our mission is to empower therapists with the tools, flexibility, and support needed to focus …
Assistant Directors of Member Engagement
Come join The Gateway Family YMCA at either our Five Points or Wellness Center Branches, both located in Union, NJ! Job Description The Gateway Family YMCA Wellness Center Branch, which opened in…
Echocardiograph Tech Reg
Job Title: Echocardiograph Tech Reg Location: CMC Support Department Name: Cardiac Imaging Lab Riverwood Req #: 0000210559 Status: Hourly Shift: Day Pay Range: $56.50 - $56.50 per ho…
Territory Manager - North Jersey
Job Description Job Description ***Candidates must be based out of Northern NJ for this territory*** Company Overview A global leader in medical technology, this position is with a highly r…
Regional Commercial Sales Manager- NE
Job Description Job Description North American Composites, a subsidiary of IP Corporation, has an exciting opportunity to lead our Northeast Sales team. We are positioned to have another year of …
Registered Nurse - Behavioral Health
Overview Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Michael's Medical Center, a member of Prime Healthcare, off…
Physician Assistant (Plastics/Aesthetics)
Physician Assistant – Plastic & Reconstructive Surgery Location: Bergen County, NJ Type: Full-Time | Schedule: Monday–Friday, Daytime Hours Compensation: $110,000–$120,000 + Year-End Bonus P…
Associate Director/Director, Regulatory Affairs -GDP Contractor (Florham Park)
Associate Director/Director, RA-GDP Contractor Join to apply for the Associate Director/Director, RA-GDP Contractor role at Shionogi Inc. (U.S.) Support the Regulatory Affairs (Executive Director) …
Food Runner
Job Description Job Description Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirabl…
New Jersey, Outpatient Neurology w/ Movement Disorders focus - 75th MGMA
Hunterdon Neuroscience Specialists have a 2-physician, 2-APP, established Neurology practice with a high demand for EEGs and EMGs within their patient base. Enjoy the ability to develop a sub-focus, …