Level 2 IT Technician (MSP)

Level 2 IT Technician

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Level 2 IT Technician
to
join our growing team. At Digacore , we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients ’business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

Primary Responsibilities:

• Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology.

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems.

• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.

• Basic remote access solution implementation and support: VPN and Terminal Services.

• System documentation maintenance and review in ConnectWise ( t icketing system).

• Monitor performance and ensure system availability and reliability.

• Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Job Qualifications:

• Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware.

• Ability to work as a team member and communicate effectively.

• Minimum 2 years’ experience in an MSP environment or similar IT organization is required.

• Minimum 3 years’ experience working with Active Directory, DNS and Office365.

• Minimum 3 years’ experience working with RMM and PSA tools.

• BA/BS, preferably in computer science or related field, is a plus.

• A+, MCSE , or other relevant certification is a plus.

• Military encouraged to apply.

Benefits:

• Nationwide medical insurance

• Dental insurance

• Life insurance gifted to all employees

• Long-term disability insurance gifted to all employees

• 401k and company matching

• Generous PTO policy

• HSA and FSA options

• Paid training and certification assistance

• Flexible working schedule

• $500 sign-on bonus

• Team building events

Compensation: $65,000-$75,000 annually

Location: Remote (NJ preferred)

We are an Equal Opportunity Employer!