CONFERENCE SERVICES MANAGER
- Serve as the primary on-site contact for clients after contracts are signed, ensuring seamless coordination with hotel operations and real-time resolution of client needs.
- Execute all contractual agreements related to guestrooms, meeting space, food and beverage, and special concessions.
- Identify opportunities to upsell services, optimize function space utilization, and maximize revenue.
- Partner with the culinary and food & beverage teams to develop customized menus that meet client needs while increasing F&B revenue.
- Prepare, review, and distribute group resumes, ensuring all departments receive complete and accurate event details.
- Verify contracted banquet and meeting rooms to confirm appropriate space allocation and setup requirements.
- Conduct pre-planning and pre-conference meetings with clients and relevant department leaders, as requested.
- Initiate and manage the method-of-payment process, ensuring compliance with all accounting procedures.
- Create, review, and obtain client approval on Banquet Event Orders (BEOs); submit finalized BEOs to the Director of Meetings & Events (Director of Catering).
- Distribute BEOs to Banquets, Banquet Setup, and Culinary teams and review them during weekly BEO meetings.
- Coordinate food and beverage services, vendors, floor plans, and load-in/load-out logistics; update BEOs with final guest counts by established deadlines.
- Attend required meetings, including Stand-Up Meetings, BEO Meetings, Forecast Meetings, and Department Staff Meetings.
- Generate pickup reports and ensure accurate entry and archiving in client and event files within the sales tracking system.
- Recommend appropriate in-house and preferred vendors to support events and drive hotel revenue.
- Review all client billing for accuracy and timeliness to maximize return business.
- Issue event invoices and collect all final payments prior to events, including securing a credit card on file for overages.
- Oversee on-site event execution to ensure meeting arrangements align with client specifications and manage last-minute changes efficiently.
- Remain available to meeting planners throughout the conference via phone, email, and in person for troubleshooting and support.
- Coordinate post-conference meetings with meeting planners and the Executive Committee when requested.
- Minimum of 2 years of experience as a Catering or Conference Services Manager.
- Positive, results-oriented attitude with the ability to perform effectively under pressure.
- Strong working knowledge of Delphi/Salesforce, Microsoft Office, internet-based applications, and property-specific systems.
- Ability to create, implement, and analyze both manual and automated reports.
- Proven ability to manage multiple high-level clients simultaneously.
- Knowledge of hotel operations and food & beverage services preferred.
- Exceptional anticipation of guest and client needs to ensure satisfaction throughout pre-planning and on-site execution.
- Passion for exceeding service standards and continuously improving quality.
Recommended Jobs
Physician Assistant
Job Title: Physician Assistant Location: Rutgers University Medical Grp Department Name: Pediatric Orthopedic Associate Req #: 0000206304 Status: Salaried Shift: Day Pay Range: $120,…
Automotive C Technician
Automotive C Technician ACTIVELY ADVERTISING Great benefits, exciting work, and on-the-job training! NOW HIRING! C-Technicians One of the first Toyota Dealers in the United States, we've r…
Food Expeditor- Zhen Bang & Noodle- Seasonal
About the Role The Food Expeditor is responsible for ensuring the efficient flow of orders from the kitchen to the food runners/servers, ensuring orders are being prepared with the correct prior…
Accounts Receivable Specialist
ABOUT US PARTNER offers full-service engineering, environmental, and energy consulting, and due diligence services to engineering, environmental and energy consulting, and due diligence services t…
House Supervisor (RN)
House Supervisor (RN) Night Shift Location: Belle Mead, NJ Schedule: 32 hours/week | Night shift | Every other weekend On-Call: Required Commitment Holidays: Must work 4…
Sales Executive
Company Description Joyalukkas Jewelry is the largest retail jewelry chain in the world owned by a single family. With over 160 stores worldwide and a wide range of exquisitely designed jewelry pi…
Special Education Teacher (High School)
UNLOCK EVERY STUDENT'S POTENTIAL! At Queen City Academy Charter School, every learner deserves the opportunity to thrive. As our Special Education Teacher, you'll be the champion who ensures studen…
Housekeeper/Room Attendant- PARTTIME
Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Room…
R&D Solution Architect - Data Products
Job title: R&D Solution Architect - Data Products Location: Morristown, NJ Job type: Full Time About the job At Sanofi, we’re committed to providing the next-gen healthcare that patie…