At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Aetna Mental Wellbeing is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program ( _EAP_ ), Resources for Living. The **EAP Clinical Counselor** plays a vital role in Aetna Mental Wellbeing's commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.
Please note that the schedule for this role is **Thursday-Sunday from 3:00am-1:30pm Eastern Standard Time.**
**Key Responsibilities:**
+ Deliver on-demand, single session consultations, clinical assessments, triage, and informational services.
+ Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time, in order to meet their needs.
+ Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
**Required Qualifications**
+ Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and primarily reside. Valid licenses include the following:
+ Licensed Professional Counselor (LPC)
+ Licensed Marriage & Family Therapist (LMFT)
+ Licensed Clinical Social Worker (LCSW)
+ Licensed Mental Health Counselor (LMHC)
+ Licensed Clinical Mental Health Counselor (LCMHC)
+ Licensed Independent Clinical Social Worker (LICSW)
+ Licensed Independent Social Worker (LISW)
+ Clinical Psychologist
+ 1+ year of experience in crisis intervention.
+ Ability to work Thursday-Sunday from 3am-1:30pm Eastern Standard Time.
**Preferred Qualifications**
+ 1+ year of experience in EAP, behavioral health, or social services.
+ Previous experience working with diverse populations.
+ Familiarity with brief therapy models (e.g. Single Session Consultation) and Motivational Interviewing.
+ Previous experience in a call center environment.
+ Previous experience in delivering services via multiple platforms (chat, video, phone).
+ Strong rapport-building skills.
+ Previous experience facilitating positive behavior changes.
+ Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.
**Education**
+ Master's degree in a behavioral health or counseling field.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$54,095.00 - $155,538.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit
We anticipate the application window for this opening will close on: 12/03/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.