NETWORK TECHNICIAN

Network Technician

Locations: Southlake TX, Warren, NJ, Bedminster NJ, Basking Ridge, NJ

• Required to understand architecture of wireless voice/data networks
• Troubleshoot/resolve service impairments in roaming, transport services, network hardware & software faults, translations, and voice/data network elements.
• Correlating customer complaints with network element performance to resolve service impacting conditions
• Driving troubles to resolution by engaging internal and external resources
• Providing accurate and timely documentation of actions.
• Identify efficiencies to reduce cycle time in resolving customer troubles
• Interfacing with vendors to ensure that defects in software or hardware are corrected at the point of manufacture
• Training and development of Jr. technicians
• Act as project lead for NRB in testing/support of new products.
• Work with little/no supervision

Requirements:

• Min Associates degree
• Min 1-2 yr*s exp in wireless voice/data networks required.
• Knowledge of data network elements and protocols including: TCP/IP, MPLS, OSI, Frame relay, ATM, X.25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols.
• Reporting, access and troubleshooting tools (Remedy trouble ticketing, Xpercom, Agilent and SANE).
• Lucent, Nortel, Compaq HLRs, and Motorola databases.
• Proficiency in analyzing and interpreting complex voice/data platform messages.
• Knowledge of call and digit-by-digit routing translations and dialing plans.
• Troubleshooting skills required to analyze complex call processing routing issues.
• Communications/interpersonal skills.
• Ability to gather and analyze info. PC skills and software knowledge including: Windows, Word/Excel required.
• UNIX, Tipdunix, and apxrcv a +.
• Ability to handle multiple priorities simultaneously.
• Ability to follow established guidelines.
• Organizational skills. Ability to work in a high-pressure, changing environment.
• Ability to work flexible hrs including evenings, nights and weekends and support *on-call* duties required.
• Routing Protocols to include OSPF & BG

Please send resume to [email protected] or apply online.