Sr Manager, Patient Services

[Position]

Sr Manager, Patient Services

[About Our Client]

Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

[Job Summary]

Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs.

[Job Description]

KEY ROLES AND RESPONSIBILITIES

- Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise

- Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record.

- Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines.

- Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care.

- Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs.

- Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service

- Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring.

Requirements

- Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role

- Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field

QUALIFICATIONS

- Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels.

- Strong problem solving/analytical skills and ability to prioritize under tight deadlines.

- Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills.

- Demonstrated effective working relations in a global work environment

- Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred.

- Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%)

- Bilingual in Korean and English highly prefer

CORE COMPETENCIES

- PSP operations and strategy: Experience managing PSP operations across multiple brands.

- Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines

- Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements.

- Project Management: Skills to manage vendor performance, service level agreements and budget tracking.

- Communication Skills: Strong oral and written

- Collaboration: Ability to communicate across functions and at all levels in the organization

- Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software

- Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience.

Benefits

- Salary 160-170k + Annual Bonus

- Full Benefits - Medical, Dental, Vision with different package

- 401k 4.5 % match

- 15 days PTO & 6 Sick Days