Voice Compliance Transformation Lead

About this role:

Wells Fargo is seeking a highly motivated and strategic Voice Compliance Transformation Lead to join our Workplace Technology team. This role is critical in driving the transformation of our voice compliance infrastructure, aligning with one of our top strategic goals for 2025. This position is required to drive the transformation from the existing Voice Compliance toolset (Verba Recording, Nice Recording, Smarsh) to Theta Lake (Transformation of capture, supervision and archiving tools.

This position is expected to develop a strong partnership with business leaders, including having the challenging conversations to ensure the right priorities to deliver expected outcomes and to drive the prioritization and completion of both transformations.

In this role, you will:

• Act as an advisor to the Product Owner to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within Workplace Technology.

• Assist in the development and execution of product strategies and roadmaps for resolution of highly complex and unique challenges. This requires in-depth evaluation across multiple areas or the enterprise.

• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.

• Collaborate with design and engineering teams to define product requirements and specifications.

• Support the product management team in prioritizing features and enhancements based on user feedback and business goals.

• Monitor product performance and user engagement metrics to identify areas for improvement.

• Assist in the creation of product documentation, including user guides and release notes.

• Participate in product launch activities and provide post-launch support.

• Conduct market research and competitive analysis to identify trends and opportunities.

• Strategically engage with all levels of professionals and managers across the enterprise

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 5+ years of experience using product/project management tools, such as Jira, Jira Align, Confluence, or MS Project
• Strong analytical and problem-solving abilities to assess product performance and identify areas for improvement.
• Excellent verbal and written communication skills to collaborate effectively with cross-functional teams.
• Basic understanding of digital product development processes and methodologies.
• Ability to work well in a team-oriented environment and contribute to collective goals.
• Experience in the Financial Services industry
• Capacity to thrive in a fast-paced and dynamic work environment.
• Genuine interest in technology and innovation.

Job Expectations:

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.