Front Desk Manager / Front Office Manager

Job Description

Job Description

Front Desk Manager / Front Office Manager

Medical Spa & Wellness Clinic
Westfield, NJ
$60,000–$70,000 Base Salary + Bonus/Profit Sharing

About ChillRx

ChillRx is a growing medical spa and wellness company specializing in medically supervised weight loss, body contouring, recovery therapies, and advanced wellness treatments. With multiple successful locations and a high-volume patient base, we are known for delivering exceptional patient experiences and consistent results in a professional, fast-paced environment.

We are seeking an experienced and motivated Front Desk Manager / Front Office Manager to lead front office operations at our Westfield location.

Position Overview

This is a hands-on leadership role responsible for overseeing daily front desk operations, patient communication, scheduling, payments, and overall office organization. The ideal candidate is highly organized, confident, professional, and thrives in a structured, high-volume environment.

If you have experience leading front office teams in a medical spa, healthcare, retail, or customer-facing environment, we’d love to hear from you.

Responsibilities

• Oversee daily front desk operations and patient experience
• Manage scheduling, check-ins, phone communication, and patient flow
• Ensure accurate payment collection and daily closing procedures
• Maintain office organization, inventory, and operational systems
• Support team accountability and uphold professionalism standards
• Assist with process improvements and operational efficiency
• Partner with ownership and leadership to support clinic operations
• Help create a welcoming, positive, and professional environment for patients and staff

Qualifications

• Previous leadership or management experience required
• Experience in a medical spa, healthcare, retail, hospitality, or office management setting strongly preferred
• Retail leadership or retail management experience highly preferred
• Strong customer service and communication skills
• Comfortable working in a fast-paced, high-volume environment
• Highly organized, detail-oriented, and dependable
• Ability to lead with confidence, professionalism, and accountability
• Bilingual Spanish/English is a plus

Compensation & Benefits

• $60,000–$70,000 base salary DOE
• Performance-based bonus/profit sharing opportunities
• Health insurance
• Paid time off (PTO)
• Employee wellness perks and treatment discounts
• Long-term growth opportunities within a growing company

Growth Opportunity

This role offers strong long-term advancement potential into expanded leadership and multi-location management as ChillRx continues to grow.

If you are an experienced front office leader who enjoys structure, accountability, and delivering exceptional patient experiences, we encourage you to apply today.