IT Help Desk Support
Job Description
Job Description
This position will require previous experience in a helpdesk role inside a Windows domain environment. It will involve general helpdesk support for all users’ hardware and software, integration and deployment of third party applications within the domain, deployment of new equipment and removal of old. Being able to work independently is required, however internal department support and resources are available for any and all issues. There is great growth opportunity as experience, resources, and skill allow.
Role Requirements:* A degree in Computer Science, Engineering and 5 years of related experience and/or training.
* 5 years of general hardware support and repair experience, including PCs, laptops, printers, and network devices
* 5 years of general software support, including applications such as Windows, Microsoft Office suite, etc.
* Proven experience working with a Windows domain (adding/removing accounts, password resets, and other tier 1 or 2 support calls)
* Experience with basic networking (TCP/IP stack, basic connectivity diagnostics, etc.)
* Must be capable of multitasking and balancing demanding workloads Desirable Certifications and Other Experience:
* Any Microsoft Certifications (MCSA, etc)
* Any Cisco Certifications (CCENT/CCNA, etc)
* Any CompTIA Certifications (A+, Network+, etc)
* Banking/financial industry experiences a strong plus
* Proven customer service experience a plus
* Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
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